Support Services Specialist

6 days ago

Vijayawada Visakhapatnam, India beBeeCaregiver Full time
Patient Support Coordinator

The role of a patient support coordinator is pivotal in ensuring seamless care and navigation for patients and their families. This position requires a unique blend of empathy, organizational skills, and ability to work collaboratively with various stakeholders.

Key Responsibilities:
  • Ensure that patients feel welcomed and supported during onboarding by providing them with essential information and resources.
  • Coordinate meetings between patients and nutritionists to facilitate effective care planning.
  • Guide new patients and families through the onboarding process, addressing any concerns or questions they may have.
  • Follow up with patients who miss nutrition appointments and re-engage them to ensure continuity of care.
  • Assist in organizing support group meetings, activities, and events for patients and families, promoting a sense of community and connection.
  • Collaborate with hospital staff, nutritionists, and internal teams to ensure patient needs are met and exceeded.
  • Oversee smooth operations of the nutrition centre, ensuring all support services are running effectively and efficiently.

Aid and Support Management:

  • Identify and connect with local vendors for nutritional aid and supplies, maintaining relationships and negotiating prices as needed.
  • Manage aid distribution, ensuring quality and timely availability to meet patient needs.
  • Coordinate with the procurement team, manage invoices, and maintain stock levels to optimize resources.
  • Identify and onboard patient or caregiver advocates for program engagement, leveraging their expertise and networks to enhance care delivery.
  • Facilitate patient visits, photo/video shoots, and ensure comfort during documentation, respecting patient autonomy and dignity.
Requirements:
  • Graduate in any discipline; Master's in Social Work is a plus, indicating advanced knowledge and skills in social care.
  • 1–2 years of experience in the social sector or community-facing roles, demonstrating ability to work with diverse populations and adapt to changing environments.
  • Fluent in the local language and familiar with community and cultural context, enabling effective communication and collaboration.
  • Basic Excel skills and comfort using computers, email, phone, and WhatsApp, ensuring efficient data management and communication.
  • Must own a smartphone, facilitating access to necessary resources and tools.
  • Passion for social change and patient well-being, driving motivation and dedication to delivering exceptional care.

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