Support Services Professional

1 day ago

Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 4,50,000 - ₹ 7,00,000
Customer Service Specialist Opportunity

We are looking for a skilled Customer Service Specialist to join our team. As the voice of our company, you will be responsible for providing exceptional customer experiences through phone, email, and social media support.

Key Responsibilities:

  • Confirmation calls for address verification on COD/prepaid orders
  • End-to-end customer support with empathy and efficiency
  • Returns and exchanges handled professionally
  • Collecting customer insights and feedback to improve products and services
  • Maintaining accurate records of interactions and follow up with customers until resolution
  • Collaboration with operations and marketing teams to ensure smooth order fulfillment and customer satisfaction

Requirements:

  • 1–2 years of customer service experience (D2C/e-commerce preferred)
  • Excellent communication skills in English and Hindi (written and verbal)
  • Strong problem-solving skills and ability to handle challenging situations
  • Active, energetic, and empathetic with a customer-centric attitude
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools

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