
HR Employee Data Management Only 24h Left
3 weeks ago
Responsibilities / Accountabilities:
- Read, understand, and analyze client processes as per the business rules.
- Execute the full range of the process accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex issues/problems.
- Follow Work Instructions while processing.
- Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
- Participate in client conference calls, where required, and manage appropriate documentation.
- Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
Skills / Knowledge:
- Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
- Resilient and able to work under pressure.
- Organization & prioritization skills to deliver as per deadlines.
- Attention to detail & quality driven in communications and all system transactions.
- Demonstrate high levels of confidentiality.
- Teamwork & collaboration.
- Multi-cultural awareness.
- Flexible to work in shifts (Night Shift)
Functional Competencies:
- Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.).
- Strong command of written and verbal English language.
- Knowledge of MS Office/Excel Skills would be a plus.
- Knowledge of SuccessFactors would be a plus.
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