Customer Service Officer
1 week ago
HR Dream Goals Position Customer Support Officer- MFI S NO DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Cash Management - Accounting of Cash and Banking the Cash 30 Risk and Ops Report Annexure 1 2 File despatch as per timelines PRDD 15 Ops Report Annexure 2 3 NACH Rejected Cash collections to be less than 10 of billing 10 Risk Report Annexure 3 4 Disbursement Management XMS upload and query resolution 5 Risk Report Annexure 4 5 FTR to be achieved as per matrix 5 Ops Report Annexure 5 6 Repayment reminder call for Retail customers 5 Branch Report Annexure 6 7 On-time closure of DCS summary and maintenance of Key Management Register 10 CPC Reports MIS Annexure 7 8 Post despatch file quality FTR to be achieved as per matrix 10 FTR matrix Annexure 8 9 Management Retail stationery by indenting to OPS on need basis 5 Stationery management Annexure 9 10 Self Development 5 Training Mandays Annexure 10 Annexure -1 - Cash Management Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Cash Management Collected Cash is accounted and Banked the same day before 4pm Collected Cash is accounted and Banked the same day before 6pm Collected Cash is accounted and Banked the next day Collected Cash is accounted and Banked the next day by 4pm Collected Cash is accounted and Banked the next day after 4pm Annexure -2 - File despatch as per timelines Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate File despatch 7 days from date of disbursement 10 days from date of disbursement 12 days from date of disbursement 15 days from date of disbursement 15 days from date of disbursement Annexure -3 - NACH Rejected cash collections Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate NACH Rejected cash collections 7 and 8 9 10 Annexure -4 - Disbursement Management XMS upload and query resolution Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Disbursement Management XMS upload and query resolution 80 70 60 50 Annexure 5 - FTR to be achieved as per matrix Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate FTR for Docs upload in XMS 80 70 60 50 Annexure 6 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate FTR for Docs upload in XMS 80 70 60 50 Annexure 7 - Closure of DCS Summary Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Closure of DCS Summary Same day before 5pm Same day before 7pm Same day 8pm next day Annexure 8 - File despatch quality FTR Post Disbursal Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate File despatch quality FTR Post Disbursal 80 70 60 50 Annexure 9 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Annexure 10 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Average Mandays of Training for self 3 2 5-2 99 2-2 49 1-1 99
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Customer Relationship Executive
1 day ago
Kota, Rajasthan, India Shubham Group Full timeShubham has nearly 14 years of track record of sustained growth, customer satisfaction, and innovation. The company has 13+ planned projects with 3 projects under development. Qualifications and Skills Graduate with tell-calling sales experience. Proven experience in customer service management. Excellent leadership and team management skills. Strong...
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Wbo:mwbc-customer Service Officer Ca
3 weeks ago
Jaipur, Rajasthan, India Axis Bank Full timeWBO MWBC-Customer Service Officer CA CMS INTERNAL USAGE No of Vacancies Reports to Customer Service Manager Is a Team leader N Team Size Grade Officer AM DM Manager Business Corporate Centre Department Wholesale Banking Operations Sub-Department Location Across India About Wholesale Banking Operations With branches spread across the country ...
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Customer Service Officer
2 weeks ago
Jaipur, Rajasthan, India Offical One Clickk Solution Full timeProfile - Customer Service Working days - 6 days per week Location - Jaipur Rotational shifts and Rotational week offs Skill - Excellent Communication **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹23,000.00 per month **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹23,000.00 per...
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Virtual Customer Service Associate
5 days ago
Rajasthan, India ADCI - Rajasthan Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English and Hindi. - Experience working with a computer - Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) - You'll need a quiet, distraction free work...
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Customer Service Officer
2 weeks ago
Jaipur, Rajasthan, India kosmix IT services Pvt Ltd Full timeHello Everyone, Number of Openings - 300 Designation - Customer Support (Voice/Non-Voice process) Salary - upto 31000 CTC Location - Jaipur(Work from Office) ON CALL AND TELEPHONIC Interview - Excellent communication skills in english required || No MTI || High on Tenses || Good thought process. 15 days a-commendation by company Relocate bonus 10k to...
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Wbo:mwbc Customer Service Officer Trade
3 weeks ago
Jaipur, Rajasthan, India Axis Bank Full timeAbout the Role As a part of the wholesale banking product team Trade Customer Service Officers Trade CSOs are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers Trade CSOs are required to handle service requests process transactions efficiently and within the stipulated time Key...
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Customer Service Officer
22 hours ago
Inclusive Banking - MF>North>Rajasthan>Rajasthan>Jodhpur>Sujangarh>Rajasthan>>Makrana, India Equitas Small Finance Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCustomer Service Officer - MF Home Key Result Areas Position : Relationship Officer - MFI S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Ensure achievement of collections target set for allocated centres % % of regular Collections as per annexure 2 Ensure achievement of new members through AOC % % of Achievement as per annexure 3 Achieving the set...
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Customer Service Intern
1 week ago
Jaipur, Rajasthan, India Mr N Mrs Pet Full timeWelcome to **Mr n Mrs Pet**—India’s largest, quirkiest, and most lovable pet sourcing platform! We not only help pet lovers find their perfect companion but also provide top-notch pet services to ensure their furry (or feathery, or scaly) friends live their best lives. If you're a people person with a passion for pets and customer service, this role is...
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Rajasthan, India ADCI - Rajasthan Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English and Hindi (both written and oral fluency) - Experience working with a computer - Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) - You'll need a...
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Customer Service Intern
7 days ago
Jaipur, Rajasthan, India Mr N Mrs Pet Full timeWelcome to **Mr n Mrs Pet**—India’s largest, quirkiest, and most lovable pet sourcing platform! We not only help pet lovers find their perfect companion but also provide top-notch pet services to ensure their furry (or feathery, or scaly) friends live their best lives. If you're a people person with a passion for pets and customer service, this role is...
