Service Executive
3 days ago
**To support the Service Department in managing documentation, coordination, and reporting related to service operations, ensuring smooth workflow between workshop, field service, and customer service teams.**
**Role**:
- Handle customer inquiries and escalate unresolved issues to the Service Manager.
- Communicate with field engineers and technicians for service updates and parts requirements.
- Enter service-related data in Dealer Management System (DMS) / ERP software.
- Maintain attendance, travel records, and expense statements of service staff.
- Assist in organizing service camps, AMC tracking, and customer service reminders.
**Qualifications & Experience**:
- Diploma / B.Tech in Mechanical / Automobile Engineering (preferred).
- 1-2 years of experience in service back-office / coordination role in construction equipment or automotive industry ( Freshers Can Also Apply)
- Experience with OEM dealer operations (JCB, Volvo, CAT, Komatsu, Hyundai, etc.) will be an advantage.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Internet reimbursement
- Leave encashment
- Provident Fund
Application Question(s):
**Education**:
- Diploma (required)
Work Location: In person
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