Only 24h Left: Lead Network Engineer

3 weeks ago

India NTT Global Networks Full time

Job Title: Lead Engineer – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Associate Director Network Operations Job Type: Full Time Shift: Rotational Shift - PRE-REQUISITES - Technical expertise on all or either of the following platform - Cisco catalyst and Nexus switching and wireless - Arista switching - HP/Aruba switching and wireless - Meraki switching and wireless - Mist wireless - Infoblox DDI - Strong troubleshooting skill sets - Conceptually strong in the following switching and wireless technology - HSRP/VRRP - STP/VTP - VSS/VPC - Ether-Channels, Stacking of switches (IRF, Cisco Stack) - Stand-alone AP, IAP, Flex-connects, Wireless bridge - RESPONSIBILITIES - Engineers who have a passion for providing outstanding customer service. - 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup - Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues. - Ticket resolution - work and resolve trouble tickets, handle ticket escalation - Queue Management - monitor ticket queue, ensure assignment/resolution and closure - Create Method Of Procedure and/or Standard Operating Procedure document - Plan and execute Change Management processes - Performance Tuning of network devices and create Service Improvement Plans - Plan and perform firmware upgrade - Work with hardware/software vendors to resolve problems - Train and mentor juniors - Act as an SME SPOC for certain network products - Interface with customer on calls and lead technical meetings - Assist in Root Cause Analysis (RCA) - Provide technical inputs for weekly/monthly customer service review reports - Any additional task given to the incumbent from time-to-time based on business needs - TRAINING AND CERTIFICATION - Cisco certification and Aruba /Juniper certification will be added advantage - EXPERIENCE - Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment - EDUCATION - Bachelor in Engineering - Computers/Electronics/Communication or related field - Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience - OTHER SKILLS - Good communication skills - written as well as verbal - Passion to work and learn new technology - ITIL process awareness

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