Collections Specialist

1 day ago

Bengaluru, Karnataka, India GoodScore Full time
Company Overview:

At GoodScore, we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million underserved Indians.

From launching personalized credit consulting in 2023 to now empowering 1M+ users to take control of their credit health, we've become one of India's fastest-growing credit score & management platforms, ranked among the top 10 finance apps in the country.

We are backed by top VC funds in India and are on a bold journey from 1x to 100x. We're building a team that shares our vision of transforming how India manages credit.

Role Objective:

To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.

- Key ResponsibilitiesContact delinquent customers via calls to follow up on overdue payments.
- Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.
- Offer closure, settlement, or restructuring options aligned with internal policies.
- Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
- Ensure RBI and internal compliance standards are met in customer communication and data handling.
- Maintain a high standard of customer experience through professional, respectful communication.
- Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

- 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/ Collection agencies.
- Prior experience in tele-calling or collections call centers is a must.
- DRA Certification is preferred, but not mandatory.
- Strong knowledge of recovery/settlement documentation and processes.
- Fluency in Hindi and English (knowledge of additional regional languages is a plus).
- Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

- Customer-first approach with strong problem-solving skills.
- Ability to remain calm and effective under pressure.
- Consistent performance and target-oriented mindset.
- High level of integrity, empathy, and ownership.

How to Apply - Interested candidates can email their resumes to:

vaibhavsingh@rupicard.com

Or contact: +91 92853 52531

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