Technical Lead

Designation TECHNICAL LEAD No of Positions 1 Skill Primary Application Operations-Database-Oracle Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SrAdmin-OracleAdmin PostgreSQL MYSQL Job Summary The Senior Administrator for Support Operations plays a critical role in delivering advanced technical support and operational excellence This position is pivotal in troubleshooting complex incidents performing root cause analysis and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture 1 Key Responsibilities 1 Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL ensuring adherence to quality standards and regulatory requirements 2 Collaborate with support teams to resolve complex tickets within agreed SLAs ensuring seamless operations and a strong security posture across various database environments 3 Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts fostering a culture of continuous improvement 4 Coach and mentor analysts to enhance their skills in troubleshooting and incident resolution ensuring high standards of service delivery 5 Strive for positive customer experiences by achieving First Call Resolution targets minimizing rejected resolutions and case reopens and proactively addressing potential security threats 6 HandsOn experience on HA DR deployment on MSSQL MySQL Oracle and Postgre 7 Database Migration and Optimization expertise on MSSQL MySQL Oracle and Postgre 8 Database Performance management on MSSQL MySQL Oracle and Postgre 9 Database Consolidation and Capacity management MSSQL MySQL Oracle and Postgre Skill Requirements 1 In-Depth Knowledge Of Mssql Mysql Oracle And Postgresql Administration With A Solid Understanding Of Database Management Principles 2 Proficient In Troubleshooting Complex Technical Issues And Implementing Effective Solutions 3 Strong Analytical Skills For Performing Root Cause Analysis And Problem-Solving 4 Familiarity With Incident Management Processes And Best Practices In Support Operations Certification 1 Optional But Valuable Certifications Oracle Certified Profes Skill Level 3 Secondary Skill 1 CLOUD SERVICES-CLOUD SERVICES-AWS Skill Level 3 Secondary Skill 2 CLOUD SERVICES-CLOUD SERVICES-GCP Skill Level 3 Secondary Skill 3 Application Operations-Database-MS SQL