Service Desk Specialist

Job Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...

  Requirement Details. Job Description: About Us:  At Molecular Connections, we believe in "Connecting brilliant minds, for building the future of scientific intelligence. Founded more than two decades ago, Molecular Connections is the leading AI-ML led data science organization accelerating digital transformation of Scientific Scholarly Publishing, STEM...

Role Overview:The Service Desk Specialist will serve as the first point of contact for users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, escalating as necessary, and maintaining accurate records of incidents and service requests. Your goal is to deliver prompt, high-quality...

Job Title: Service Desk Agent Level 2Job Purpose:The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.Essential Functions:Serve...

🚨 We Are Hiring – Service Desk (L1) Support | Pune 🚨Looking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.🖥️ Open Positions:🔹 1+ Years Experience – Pune🟩 Key Skills Required:• Strong communication...

🚨 We Are Hiring – Service Desk (L1) Support | Pune 🚨Looking to work with a global leader in Business Process Management?We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions.🖥️ Open Positions:🔹 1+ Years Experience – Pune🟩 Key Skills Required:• Strong communication...

Job Description Job Title: Specialist - Service Desk & Service Management Summary: The role is responsible for delivering high-quality IT support services by identifying, troubleshooting, and resolving technical issues in alignment with established scripts, best practices, and defined KPIs. The position requires proactive monitoring and communication of...

**Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...

Role & responsibilities1+ years of previous experience in IT helpdesk (Voice)Excellent communications skills (verbal and written)Knowledge on ITIL Framework and TerminologiesKnowledge on Windows, Mac operating systems & VDI environmentsDemonstrated problem solving capabilitiesAdhere to established Service Levels Agreements and ensure to follow up on the...

Job Description Roles & Responsibilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Effectively managing, developing, and training the service desk team. - Ensuring that all processes...