
Service Desk Specialist
2 days ago
Role & responsibilities
1+ years of previous experience in IT helpdesk (Voice)
Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Demonstrated problem solving capabilities
Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
Self-motivated achiever who gains satisfaction from providing excellent customer service
Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
Excellent organizational skills
Preferred candidate profile
Looking for the candidates who has min of 1 year of experience in IT Service Desk and who can join us immediately.
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