High Salary Service Desk Engineer
4 weeks ago
A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.
🔧 Key Responsibilities:
- Troubleshooting hardware, software, network, and system issues.
- Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
- Installing and configuring new hardware and software.
- User account management, such as password resets and access control (often via Active Directory).
- Documenting problems and solutions in knowledge bases.
- Escalating complex issues to higher-level IT staff.
💡 Common Skills:
- Knowledge of Windows, macOS, Linux.
- Familiarity with network basics (DNS, DHCP, VPNs).
- Experience with ticketing systems.
- Soft skills like communication, patience, and problem-solving.
- Understanding of ITIL practices (Incident, Problem, Change Management).
📈 Career Path:
1. Service Desk Engineer (L1)
2. L2/L3 Support Engineer
3. Systems Administrator
4. Network Engineer or Security Analyst
5. IT Manager / Infrastructure Architect
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Service Desk Engineer
4 days ago
Chennai, Tamil Nadu, India Fourth Dimension Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per yearIT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...
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Service Desk Engineer
6 days ago
Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearA Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues. ...
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Service Desk Engineer
6 days ago
Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearA Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities:Troubleshooting hardware, software, network, and system...
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Service Desk Engineer
5 days ago
Chennai, Tamil Nadu, India Mindsprint Full time ₹ 2,00,000 - ₹ 6,00,000 per yearService Desk EngineeringJob Description & Skills Required:Have technical expertise on the IT Service desk through chat, email, and voice.Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesRemote L1 support by troubleshooting all Desktop/laptop/Application...
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Service Desk Engineer
4 days ago
Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,67,477 per yearDay to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...
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Service Desk Engineer
6 days ago
Chennai, Tamil Nadu, India Guidehouse Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhat You Will Do:Work as a Service Desk/ helpdesk/desktop support Engineer.Will s provide technical assistance to lobal usersRecognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet...
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Service Desk Engineer
3 weeks ago
Chennai, Tamil Nadu, India Axiom Software Solutions Full timeA Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations They are typically the first line of contact for any tech-related issues and their goal is to resolve problems quickly to minimize disruption Key Responsibilities Troubleshooting hardware software network and system issues ...
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Service Desk Lead
6 days ago
Chennai, Tamil Nadu, India dss+ Full time ₹ 15,00,000 - ₹ 25,00,000 per yeardss+is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...
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Service Desk Lead
6 days ago
Chennai, Tamil Nadu, India dss+ Full time ₹ 9,00,000 - ₹ 12,00,000 per yeardss is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization,...
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Service Desk Engineer
3 days ago
Chennai, Gurugram, Noida, India Mastek Full time ₹ 2,50,000 - ₹ 7,50,000 per yearGreetings from MastekWe are seeking a Service Desk - L1 Support Engineer on Contract. This is going to be a Direct Contract with Mastek.Sharing below Job Description, please apply if you are interested.Job Title: Service Desk L1 Support Engineer (Contract - 8 Months)Contract Duration: 8 monthsStart Date: We are looking for immediate joiner.Shift...