
High Salary Service Desk Engineer
2 days ago
A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.
🔧 Key Responsibilities:
- Troubleshooting hardware, software, network, and system issues.
- Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
- Installing and configuring new hardware and software.
- User account management, such as password resets and access control (often via Active Directory).
- Documenting problems and solutions in knowledge bases.
- Escalating complex issues to higher-level IT staff.
💡 Common Skills:
- Knowledge of Windows, macOS, Linux.
- Familiarity with network basics (DNS, DHCP, VPNs).
- Experience with ticketing systems.
- Soft skills like communication, patience, and problem-solving.
- Understanding of ITIL practices (Incident, Problem, Change Management).
📈 Career Path:
1. Service Desk Engineer (L1)
2. L2/L3 Support Engineer
3. Systems Administrator
4. Network Engineer or Security Analyst
5. IT Manager / Infrastructure Architect
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