Information Developer/ Technical Writer

Job Description

All About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter

The Role

We have a need for fast learning writers with a developer's mindset, who are going to work alongside Engineering teams primarily, and also collaborate with L&D and TA. They will create accurate content for internal and external developers, write end-to-end product documentation, and produce engaging technical papers, blogs, etc., which will help encourage developers to write more actively. Additionally, this will provide relevant content for talent engagement through articles on Medium/Linkedin, etc.

They will work alongside L&D to fill the technical product training gaps; the material will be useful for onboarding new employees too.

Responsibilities

- Identify all important components of the product and related APIs.
- Document accurately such that other developers can use them more effectively.
- Analyze potential content, focusing on reuse and single-sourcing.
- Collaborate with cross-functional teams with multiple stakeholders, across different time zones, to create and maintain high quality technical content.
- Ensure accuracy and consistency in content while adhering to the internal style guide and industry standard practices.
- Adapt to evolving content needs, formats, and cross-functional requirements to produce high quality blogs, technical papers, white papers, training and tutorials, and more.

Skills

- Engineer (B.E/ B.Tech ) or MCA
- Language proficiency - English Honors/MA English level
- Medium-to-Expert proficiency in common CMS, authoring, and graphics tools such as, Adobe Suite, MS Suite, Google Docs Suite, Visio, Lucidcharts, Confluence, and so on
- Experience working with open-source languages and tools such as Git (Github/Bitbucket), Markdown, reStructuredText, Hugo (other static site generators)
- Experience collaborating in cross-functional teams with multiple stakeholders, across different time zones
- Proficient in HTML
- Familiar with CSS
- Familiar with POSTMAN, SWAGGER, or similar API documentation generators

Experience & Qualifications

- Someone experienced in End-to-end documentation
- API Documentation experience, 3 years and above
- Strong comprehension of APIs, backend development, and related tools
- Adept at using common authoring, publishing, graphic tools
- Open source authoring and source code management using Markdown, restructured Text, Hugo, Git, and similar tools
- Contribution to open source projects is an added advantage

Equal Opportunity

- Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success