Senior Information Developer/ Technical Writer

Job Description

All About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter

The Role

We have a need for fast learning writers with a developer's mindset, who are going to work alongside Engineering teams primarily, and also collaborate with L&D and TA. They will create accurate content for internal and external developers, write end-to-end product documentation, and produce engaging technical papers, blogs, etc., which will help encourage developers to write more actively. Additionally, this will provide relevant content for talent engagement through articles on Medium/Linkedin, etc.

They will work alongside L&D to fill the technical product training gaps; the material will be useful for onboarding new employees too.

Responsibilities

- Develop a deep understanding of our Product which will help you communicate highly complex technical concepts clearly and concisely
- Understand technical concepts and use cases to cover them in depth in the documentation
- Be hands-on in terms of trying out the APIs and webhooks using various tools to have a first-hand understanding of the platform and its concepts
- Produce high-quality technical documentation for Integration guides, Admin Guides and User Guides for our large Enterprise customers Contribute to setting up processes around drafting, publishing, change management and KPI management for various documentation artefacts
- Research various Saas documentations and arrive at a model and Information Architecture for various types of artefacts
- Contribute to hiring and team building
- Assist the Customer Support function in building their knowledge base
- Build feedback loops for gathering feedback on the quality and usefulness of the artefacts produced

Skills

- Engineer (B.E/ B.Tech ) or MCA
- Language proficiency - English Honors/MA English level
- Medium-to-Expert proficiency in common CMS, authoring, and graphics tools such as, Adobe Suite, MS Suite, Google Docs Suite, Visio, Lucidcharts, Confluence, and so on
- Experience working with open-source languages and tools such as Git (Github/Bitbucket), Markdown, reStructuredText, Hugo (other static site generators)
- Experience collaborating in cross-functional teams with multiple stakeholders, across different time zones
- Proficient in HTML
- Familiar with CSS
- Familiar with POSTMAN, SWAGGER, or similar API documentation generators

Experience & Qualifications

- Engineer (preferably IT . Comp Sci)
- An overall experience of 8+ Years
- Experience of 5+ years in hands-on Technical Content Writing for Enterprise Products
- Prior experience in building apps and platforms is a huge plus
- Adept at using standard authoring, publishing, and graphic tools
- Experience with open-source authoring and source code management using Markdown, restructured Text, Hugo, Git, and similar tools
- Logically strong first principles thinker
- Process-oriented
- Well-versed with technical concepts around APIs, Events, Webhooks, Entity models etc
- Familiarity with technical tools for API testing, webhooks testing etc
- Hands-on with tooling and research
- Data-oriented
- Bias for action
- Excellent copywriting skills

Equal Opportunity

- Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success