Agm - Central Operations Group

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleTL - Transport PerformanceJob Level DesignationTL Transport Performance M2 Function DepartmentTechnology Transport Operations LocationPuneJob Purpose Industry Best voice and data service experience in transport domain Industry Best enterprise service experience in transport domain Industry Best transport service experience through benchmarking in OOKLA face book and other analytics tools Meet NPS TNPS DCR for respective circles clusters in transport domain Usage of tools to deliver value to our mobility and enterprise customers SevOne Mycom Accedian UIM Ensure that the customer service complaints 2G 4G are as per target value Drive quality standardization programs to ensure SLA and health of the services by effectively manage OEM vendors and circle operations Develop and deliver service satisfaction Index for transport network and services Bring innovation into the operating methods in terms of design accuracy resource selection and process automation Periodic network parameter audit and actions Key Result Areas Accountabilities Deliver transport service KPI for mobility and enterprise services Develop service improvement plan and deliver as per timeline Deliver packet loss jitter and latency value as per agreement Periodic Service performance audit Ensure that network utilization is within the guideline defined Accedian Sev One MYCOM UIM usage to deliver best customer experience in transport domain Close coordination with Transport Operations CODE and COG team on improving network performance KPIs Core Competencies Knowledge Experience 10 - 12 Years of Experience in Domain Telecom IT OEM with 5-7 experience in handling Large Scale Telecom Network Domain In depth understanding of VoLTE network interfaces and IP Key indicators latency packet loss and jitter Technical expertise in SDH DWDM Ethernet IP-MPLS technologies Service awareness in Mobility and Enterprises domain Knowledge of service performance KPIs SLA benchmarking and strategies for continual performance improvement Excellent team building capabilities and communication skill Must have technical professional qualifications BE in Electronics Telecommunication IT Must have CCNP or equivalent certification Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership