Client Servicing Executive

2 days ago

Panchkula, Haryana, India Partners Advertising Full time

Key Responsibilities a Client Relationship Management Act as the primary point of contact between clients and internal teams Maintain strong long-term relationships with existing clients Regularly communicate with clients to understand their needs expectations and feedback b Campaign Coordination Liaise between creative performance social media and content teams to ensure deliverables are met Monitor project timelines and ensure all campaigns go live as per schedule Track project progress using tools such as Trello Asana or Excel trackers c Briefing Documentation Draft and share clear structured briefs with internal teams based on client requirements Document meeting minutes campaign changes and approvals for all communication d Reporting Performance Reviews Share weekly monthly campaign reports and performance summaries with clients Coordinate with the analytics or performance team to extract and interpret data e Issue Resolution Handle queries complaints or escalations from clients with a solution-focused approach Proactively communicate delays or challenges and manage client expectations effectively f Upselling Account Growth Identify opportunities to upsell digital services SEO SEM social media etc based on client needs Work closely with the business development team to renew or expand retainers Key Skills Competencies Strong verbal and written communication Excellent time and stakeholder management Attention to detail and process orientation Familiarity with digital marketing concepts SEO PPC Meta Ads Email Marketing etc Basic understanding of creative workflows and digital media metrics Proficiency in MS Office Google Workspace and project management tools Qualifications Bachelor s degree in Marketing Mass Communication or related fields 1-3 years of experience in client servicing or account management in a digital or advertising agency preferred Other Requirements Ability to multitask and manage multiple clients simultaneously Comfortable working in a fast-paced deadline-driven environment Team player with a positive attitude Job Types Full-time Permanent Pay From 25 000 00 per month Benefits Leave encashment Work Location In person Speak with the employer 91 8091734414

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