Duty Manager

21 hours ago

Namakkal TN IN DNC Theatres Full time

Immediate joiners preferred Reports To Regional Manager Location Namakkal Role Summary The Duty Manager is responsible for the smooth day-to-day operation of the cinema during their shift They act as the main point of contact for staff and customers ensuring excellent customer service safety and compliance with operational standards Key Responsibilities Front of House Management Oversee cinema operations during shifts including ticketing concessions and customer service Ensure cleanliness and readiness of all areas before opening Customer Service Handle customer queries complaints and incidents promptly and professionally Maintain a welcoming and safe environment for patrons Staff Supervision Manage and allocate tasks to staff on duty Conduct pre-show briefings and ensure staff adhere to company policies Assist with training and development of team members Operational Duties Open and close the cinema following security and safety procedures Ensure compliance with fire regulations licensing conditions and health safety standards Prepare films and content for screenings as per schedule Financial Stock Control Monitor ticket and concession sales ensuring accuracy Handle cash securely and maintain accurate records Manage stock levels for concessions and complete stock reports Reporting Complete Duty Manager reports for each shift and escalate issues to senior management Requirements Strong communication and interpersonal skills Experience in customer service hospitality or retail management Ability to remain calm under pressure and solve problems quickly Leadership and team management skills Flexibility to work evenings weekends and holidays Previous experience in cinema theatre or similar environment preferred Educational Qualification Minimum Bachelor s degree in Hospitality Management Business Administration or any related field Preferred Diploma or certification in Theatre Cinema Management Customer Service or Retail Operations Experience 2-4 years of experience in customer service hospitality or retail management Prior experience in cinema theatre operations is an added advantage Mail ID hr dnctheatres in Mobile No 9751604030 Job Type Full-time Pay Up to 20 000 00 per month Benefits Flexible schedule Ability to commute relocate Namakkal Tamil Nadu Reliably commute or planning to relocate before starting work Required Application Question s Are you an immediate joiner What is your total years of experience Work Location In person

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