Duty Manager

Additional Information Job Number25183748 Job CategoryRooms Guest Services Operations LocationJaisalmer Marriott Resort Spa Jaisalmer-Sam-Dhanana Road Police Line Jaisalmer Rajasthan India 345001 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided Represents property management in resolving any guest or property related situation Manages the flow of questions and directs guests within the lobby Serves as Guest Relations Manager and handles the tracking of service issues CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property Communicates any variations to the established norms to the appropriate department in a timely manner Sends copy of MOD report to all departments on a daily basis Strives to improve service performance Ensures compliance with all policies standards and procedures Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Supporting Profitability Goals Understands and complies with loss prevention policies and procedures Reviews staffing levels to ensure that guest service operational needs and financial objectives are met Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Managing the Guest Experience Intervenes in any guest employee situation as needed to insure the integrity of the property is maintained guest satisfaction is achieved and employee well being is preserved Empowers employees to provide excellent customer service Provides immediate assistance to guests as requested Serves as a leader in displaying outstanding hospitality skills Sets a positive example for guest relations Responds to and handles guest problems and complaints Ensures employees understand customer service expectations and parameters Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfaction Participates in the development and implementation of corrective action plans to improve guest satisfaction Records guest issues in the guest response tracking system Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents Observes service behaviors of employees and providing feedback to individuals Conducts regular inspection tours of the entire facility for appearance safety staffing security and maintenance Celebrates successes and publicly recognizes the contributions of team members Ensures employees are cross-trained to support successfully daily operations Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPS and support the Peer Review Process Understands and if necessary implements all emergency plans including accident death elevator thefts vicious crimes bombs fire etc At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment TM In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you