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Academic Counsellor/advisor

4 weeks ago

Nagpur Maharashtra, India Fireblaze Full time

Position Overview The Academic Counsellor is responsible for guiding students and parents regarding suitable courses and academic programs offered by the organization The role includes counselling sales conversion follow-ups and ensuring a smooth enrolment process This position requires strong communication skills product knowledge and a consultative approach to understanding student needs Key Responsibilities Counselling Sales Counsel students and parents about various courses career paths program structures and admission processes Understand the academic goals interests and challenges of students to recommend the right course Convert inquiries from multiple channels calls walk-ins website leads social media etc into admissions Achieve monthly and quarterly enrolment sales targets Lead Management Handle incoming calls and follow up with prospective leads Maintain and update lead data in the CRM system Schedule and conduct counselling sessions telephonic online or face-to-face Communication Relationship Building Provide detailed program information and resolve queries promptly Maintain strong rapport with students and parents to ensure satisfaction Coordinate with academic and operations teams for enrolments and onboarding Events Coordination Participate in seminars webinars workshops and admission events Provide feedback to marketing and product teams based on student interactions Requirements Qualifications Skills Bachelor s degree in any discipline 1-3 years of experience in academic counselling student support or sales freshers with good communication can also apply Strong communication and interpersonal skills Ability to understand student needs and articulate suitable academic solutions Target-driven self-motivated and able to work under pressure Proficiency in MS Office and CRM tools Strong presentation persuasion and follow-up skills IT knowledge preferred Any Certification in IT preferred