Customer Success Executive

4 weeks ago

Mumbai, Maharashtra, India Beco Full time
About Beco

Beco is a rapidly growing, sustainable consumer goods brand in India, dedicated to providing eco friendly products for environmentally conscious consumers. We focus on innovation and data-driven strategies to fuel our growth in the Indian market.

Job Summary:

We are looking for a proactive and customer-focused Customer Success Executive to join our team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their desired outcomes through our products/services.

Key Responsibilities:

1. Improve Conversion Ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging with potential customers and guiding them through the sales process.
2. Customer Feedback: Gather and analyse customer feedback through surveys, feedback forms, and other channels. Actively listen to customer suggestions, complaints, and concerns, and take appropriate actions to address them.
3. Problem Solving: Identify and resolve customer problems in a timely and efficient manner. Collaborate with internal teams, such as technical support or sales, to provide comprehensive solutions and ensure customer satisfaction.
4. Customer Retention: Implement strategies and initiatives to enhance customer retention rates. Proactively engage with customers to build long-term relationships and identify opportunities for upselling or cross-selling products or services.

Requirements:

- 1–3 years of prior experience in a customer-facing role (Customer Support)
- Understanding of customer success metrics and lifecycle stages.
- Excellent verbal and written communication skills.
- Strong problem-solving attitude and interpersonal skills.
- Proficiency in using Shopify and Delivery Website
- Ability to multitask, prioritize, and manage time effectively.
- A customer-first mindset with a positive and professional approach.

  • Customer Success Executive

    3 weeks ago

    Mumbai, Maharashtra, India Beco Full time

    About BecoBeco is a rapidly growing, sustainable consumer goods brand in India, dedicated to providing eco friendly products for environmentally conscious consumers. We focus on innovation and data-driven strategies to fuel our growth in the Indian market.Job Summary:We are looking for a proactive and customer-focused Customer Success Executive to join our...

  • Customer Success Strategist Lead

    1 day ago

    Mumbai, Maharashtra, India beBeeSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    We are seeking a highly skilled Customer Success Strategist to lead our customer success initiatives and presales activities in the Western region of India.Key Responsibilities:Develop and execute strategic plans to drive customer satisfaction and retention through reliable technology deployment and support.Manage technical escalations and ensure timely...

  • Customer Success Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Success StrategistWe are seeking a seasoned Customer Success Strategist to join our team. In this role, you will be responsible for developing and implementing strategies that drive customer satisfaction and retention.Job Description:Create intimate relationships with customers to understand their businesses and goals.Develop and execute customized...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India CtrlS Datacenters Full time

    We are seeking a dynamic and experienced Customer Success Manager who thrives in high-touch, high-stakes customer environments. This individual will be the face of our organization to strategic clients, ensuring unmatched customer experience while driving Cloud and Data Center (DC) solution adoption and business growth. A go-getter with leadership...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India CtrlS Datacenters Full time

    We are seeking a dynamic and experienced Customer Success Manager who thrives in high-touch, high-stakes customer environments. This individual will be the face of our organization to strategic clients, ensuring unmatched customer experience while driving Cloud and Data Center (DC) solution adoption and business growth. A go-getter with leadership...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India Wysetek Systems Technologists Pvt. Ltd. Full time

    Position: Customer Success ManagerOverview: As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India CtrlS Datacenters Full time

    We are seeking a dynamic and experienced Customer Success Manager who thrives in high-touch, high-stakes customer environments.This individual will be the face of our organization to strategic clients, ensuring unmatched customer experience while driving Cloud and Data Center (DC) solution adoption and business growth.A go-getter with leadership...

  • Customer Success Executive

    3 days ago

    Mumbai, Maharashtra, India Apna Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the TeamThe Enterprise business unit at Apna is responsible for driving revenue, sales, and customer retention. It is composed of three sub-units - Sales, Marketing, and Revenue Operations, which includes Customer Success Management. While the sales team is segmented by industry expertise, the customer support and marketing teams are organized...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India Check Point Software Full time

    About Check PointAs the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...

  • Account Manager Customer Success

    4 weeks ago

    Mumbai, Maharashtra, India Darwinbox Full time

    Job DescriptionDarwinboxis Asia&aposs fastest-growing HR technology platform, designing the future of work by building the world&aposs best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across...