CRM Administrator

2 weeks ago

Mumbai Maharashtra, India NielsenIQ Full time

**Job Description** ABOUT THIS JOB**

**JOB PURPOSE**
- Support the Sales/Marketing/Finance users in adoption of MS Dynamics 365. Involved in assisting with CRM Administration tasks and user requests.
- The person must be proactive, showcase ownership to increase user adoption and showcase servitude to user requests.

**RESPONSIBILITIES**
- Lead Coaching/Mentoring of CRM Administrators and Users via Learning Labs, Live User Support and Office Hours sessions.
- Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps)
- Documenting and defining user requirements with product stakeholders, including flow charts, layouts and diagrams
- Establishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment.
- Contributes to and supports the Dynamics platform 3-year roadmap and the product SDLC.

**MANAGEMENT AND PROCESS SKILLS**
- Experience of Salesforce Sales Cloud Administration is preferred.
- Coaching/Mentoring Team and Users leading Learning Labs, Office Hours, Live Support Sessions.
- 2-4 years' experience of working with Dynamics 365, Office 365 and the Power Platform,
- experience working with the Dataverse and Azure Functions and Logic Apps
- Experience working as a System Administrator
- Experience of Application Development, using C#,.NET and PowerShell
- Experience of SQL
- Strong verbal and written communication skills and ability to interface with all levels of the organization
- Demonstrated ability to lead projects
- Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
- Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite

**A LITTLE BIT ABOUT YOU**
- Proactive.
- Able to influence and persuade.
- Strong customer service and interpersonal communication skills.
- Ability to analyze and interpret data in a challenging and insightful manner.
- Strong and articulate verbal and written communication skills.
- Efficient time management, ability to multi-task and detail oriented.
- Displays maturity and creative problem-solving skills in handling crises.
- Recommend improvements in work processes within area of responsibility.
- Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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