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CRM System Administrator

2 months ago

Mumbai, India High Career Full time

We are hiring for the role of CRM System Administrator.

**Department/Group**:Customer Technology

**Location**: Goregaon

**Duties & Responsibilities**:

- Coordination with Sales Person for their Queries
- Coordination with Management and Internal Team for system related New Requirement / Changes
- Check all integrations working properly eg. Website Forms / Dial Desk / Chat Bot System /ERP to CRM(Invoices, Products, Customers)
- Coordination with Development team ( New Module Development / Addition and Deletion of Fields / New Integration with any platform / Addition and Deletion of Workflows
- Check data flowing properly from all online sources
- Training of ZOHO CRM and ZOHO Desk to new salesperson
- Create and manage reports on ZOHO CRM and ZOHO Desk
- Share reports with internal team and sales person
- Coordination with new vendors for any kind of integration with Zoho CRM and Zoho Desk eg. Dovefost / Dial Desk
- Data/Users security review checklist (Check Profile, Data Sharing Setting, User Reporting )
- Review the reporting permission
- Review the Data export/import
- Review all trigger mails and SMS ( Check Workflow)
- Coordination with Zoho Team for New user licenses (Zoho CRM and Zoho Desk)
- Present monthly and weekly reports to management
- Respond within agreed time limits to call-out
- Rapidly establish a good working relationship with team and other professionals, such as software developers
- Test and evaluate new technology

**Preferred Skills**
- Excellent communication and people skills
- Aptitude in problem-solving
- Desire to work as a team with a results driven approach
- A self-motivated and self
- directed person
- Should be able to multi - task, prioritize and manage time effectively

Good Communication & Interpersonal Skills
- Extremely well-organised with terrific **time management skills**.
- The ability to **multitask** effectively.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 per month

Schedule:

- Morning shift

Application Question(s):

- Have you graduated from Bsc - IT?

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM System Administrator: 2 years (preferred)
- ZOHO Software: 2 years (preferred)

**Speak with the employer**
+91 7045615432

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