Telephone Operator

2 months ago


Gurugram Haryana, India IHCL Full time

Job Responsibilities

**Responsibilities**
- Prompt and efficient handling of telephones with usage of standard phrases at all times
- To observe instructions if any, from a guest before connecting the call and be polite and patient while talking to a guest.
- To ensure that calls are properly connected.
- To know extensions of all staff and executives along with their designations.
- To know names of all restaurants, their timings and types of cuisines served.
- To have knowledge about the workings of different department and their locations.
- To know the telephone numbers and procedure for contacting doctor/ambulance in emergencies.
- To read the log book and handover book, Banquet function list, Business centre list daily.
- Maintaining house directories up to date
- Handling guest complaints
- Checking on telephone equipment on a periodic basis
- Coordinating with maintenance for telephone related complaints
- To stay informed of fire-alarm and emergency procedures to inform other staff

Job Requirements


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