Bill to Cash Operations Associate

3 weeks ago

Gurugram Haryana, India BT Group Full time

**Bill to Cash Operations Associate**:

- Job Req ID: 40779- Posting Date: 6 Nov 2024- Function: Business Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why BT?**
We’ve always been an organization with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

**Why this job matters**:
The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.

**What you’ll be doing**:

- Discussing payment of invoices with business customers on calls to secure payment or remove barriers to making payment.
- Improving cash flow at every opportunity by telephone, encouraging preferred payment methods, educating customers to improve payment patterns, and minimise overdue debt without compromise to customer satisfaction.
- Resolve simple enquiries and aim to resolve in a professional, quality manner, within agreed targets.
- Ensuring promises made to the customer are kept, with proactive contact where failure is anticipated.
- Meeting set targets for cash collection/overdue debt, enquiry resolution, productivity, quality, and customer experience
- Protecting and developing customer loyalty through the provision of an excellent Billing service to our customers.
- Maintaining accurate records of conversations/actions taken.
- Ensuring all communication with our customers is clear and concise and portrays BT in a positive and professional image at all times.
- Providing cover for colleagues during periods of absence to ensure that key tasks are covered
- Capturing dispute details and ensure they route to the correct enquiries team for resolution.
- Attending conference calls/meetings/1:1’s/forums when/where required.
- Adhering to strict validation of customer contacts to protect customer data in accordance with GDPR guidelines.

**The skills you need**:

- B.Com and BBA graduates preferred
- Background and experience for Voice process in Customer experience/service, most preferably credit management and resolution of customer enquiries/complaints.
- Excellent Customer relationship skills including strong communication, rapport building, with strong written and verbal competency.
- Effective negotiation, influencing and problem-solving skills and the ability to manage conflict well.
- Confident & effective communicator, able to deliver key messages and potential service impacting consequences in the event of non-payment, whilst consistently display tact and diplomacy with the ability to reasonably defend decisions where required.
- Compliance and adherence to policy and process to ensure SARBOX controls are met and any financial transactions are carried out under the appropriate delegation of authority.
- Established and proven relationships within customers and internal teams along with good team building skills to drive value and performance
- Good commercial acumen and financial skills
- Ability to work to ever changing and stringent targets in order to achieve optimum cash flow into business.
- Proficient in range of Microsoft office software, Excel, Outlook, PowerPoint, Word, Access, SharePoint etc.
- Good working knowledge of Billing, Agent and Collections Desktop, with knowledge of supporting systems CSS, Oracle, CFB (Customer Manager), Radar, Analyst Converge, BTBA.
- Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.

  • Bill to Cash Operations Associate

    5 months ago

    Gurugram, India BT Group Full time

    What you’ll be doing • Discussing payment of invoices with business customers on calls to secure payment or remove barriers to making payment. • Improving cash flow at every opportunity by telephone, encouraging preferred payment methods, educating customers to improve payment patterns, and minimise overdue debt without compromise to customer...

  • Financial Operations Associate

    6 months ago

    Gurugram, Haryana, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Associate Operations

    5 months ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Team**: S&P Global’s Enterprise Solutions brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost, and complexity of running their businesses. In addition, it offers a diverse range of solutions in the lending market. The Financial...

  • Associate Operations

    6 months ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Team**: S&P Global’s Enterprise Solutions brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost, and complexity of running their businesses. We are comprised of Corporate Actions, ClearPar, GMG, and Regulatory Compliance. The...

  • Professional, Billing

    4 weeks ago

    Gurugram, Haryana, India Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Cash Collector

    5 months ago

    Gurugram, Haryana, India Ericsson Full time

    **Join our Team**: **About this opportunity**: Join our dynamic and diverse team at Ericsson as a Cash Collector. This key role contributes to our financial health by ensuring the punctual receipt of payments and diligently maintaining relationships with customers and internal stakeholders. In this role, you will expertly handle the challenges of accounts...

  • Billing Executive

    5 months ago

    Gurugram, Haryana, India Health Care at Home India Pvt Ltd Full time

    As a Billing Executive, we are seeking a detail-oriented and motivated Billing Executive to join our team. The Billing Executive will play a crucial role in ensuring accurate and timely billing processes for our clients. **Duties & Responsibilities**: - Preparing invoices for clients based on the services availed. - Maintaining updated records of clients...

  • Billing Executive

    2 months ago

    Gurugram, Haryana, India Health Care at Home India Pvt Ltd Full time

    As a Billing Executive, we are seeking a detail-oriented and motivated Billing Executive to join our team. The Billing Executive will play a crucial role in ensuring accurate and timely billing processes for our clients. **Duties & Responsibilities**: - Preparing invoices for clients based on the services availed. - Maintaining updated records of clients...

  • Cash Collector

    6 months ago

    Gurugram, Haryana, India Ericsson Full time

    **Join our Team**: **About this opportunity**: Join our dynamic and diverse team at Ericsson as a Cash Collector. This key role contributes to our financial health by ensuring the punctual receipt of payments and diligently maintaining relationships with customers and internal stakeholders. In this role, you will expertly handle the challenges of accounts...

  • Cash Collector

    4 weeks ago

    Gurugram, Haryana, India Ericsson Full time

    **About this opportunity**: Join our dynamic and diverse team at Ericsson as a Cash Collector. This key role contributes to our financial health by ensuring the punctual receipt of payments and diligently maintaining relationships with customers and internal stakeholders. In this role, you will expertly handle the challenges of accounts receivables and...

  • Cash Collector

    6 months ago

    Gurugram, Haryana, India Ericsson Full time

    **Join our Team**: **About this opportunity**: Ericsson is searching for a diligent Cash Collector to join our dynamic team. In this role, you will play a crucial part in Ericsson's cash collection processes, diligently maintaining relationships with our esteemed customers and esteemed colleagues to uphold payment timelines. Not only will you aid in shaping...

  • Cash Collector(4)

    5 months ago

    Gurugram, Haryana, India Ericsson Full time

    **Join our Team**: **About this opportunity**: Join our dynamic and diverse team at Ericsson as a Cash Collector. This key role contributes to our financial health by ensuring the punctual receipt of payments and diligently maintaining relationships with customers and internal stakeholders. In this role, you will expertly handle the challenges of accounts...

  • Learning Administrator

    7 months ago

    Gurugram, Haryana, India Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - _ Administration of all paperwork and/or onboarding requirements and tasks (specific to learning programs)._ - _ Coordinate tasks associated...

  • Billing Trainee

    2 months ago

    Gurugram, Haryana, India John Wood Group Full time

    Wood is currently recruiting for Billing Trainee for Gurgaon location. Key Responsibilites: - To perform client billing in integrated Oracle environment using the various Oracle functionality - Client Billing includes manhour, expenses, fixed charges, and retention billing - To perform the reconciliation of manhours, expenses and fixed charges in Oracle...

  • Billing Trainee

    6 months ago

    Gurugram, Haryana, India John Wood Group Full time

    Wood is currently recruiting for Billing Trainee for Gurgaon location. **Key Responsibilities: - To perform client billing in integrated Oracle environment using the various Oracle functionality - Client Billing includes manhour, expenses, fixed charges, and retention billing - To perform the reconciliation of manhours, expenses and fixed charges in Oracle...

  • Billing Trainee

    6 months ago

    Gurugram, Haryana, India John Wood Group Full time

    Wood is currently recruiting for Billing Trainee for Gurgaon location. Key Responsibilities: To perform client billing in integrated Oracle environment using the various Oracle functionality Client Billing includes manhour, expenses, fixed charges, and retention billing To perform the reconciliation of manhours, expenses and fixed charges in Oracle and...

  • Billing Trainee

    8 months ago

    Gurugram, Haryana, India Wood PLC Full time

    Wood is currently recruiting for Billing Trainee for Gurgaon location. **Key Responsibilities**: - To perform client billing in integrated Oracle environment using the various Oracle functionalities - Client Billing includes manhour, expenses, fixed charges, and retention billing - To perform the reconciliation of manhours, expenses and fixed charges in...

  • Billing Trainee

    6 months ago

    Gurugram, Haryana, India John Wood Group Full time

    Wood is currently recruiting for Billing Trainee for Gurgaon location. **Key Responsibilities: - To perform client billing in integrated Oracle environment using the various Oracle functionality - Client Billing includes manhour, expenses, fixed charges, and retention billing - To perform the reconciliation of manhours, expenses and fixed charges in Oracle...

  • Business Operations Associate

    5 months ago

    Gurugram, Haryana, India NTT DATA Full time

    **The Company** NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less...

  • Walk in

    3 months ago

    Gurugram, Haryana, India Paras hospital Full time

    Contact : 9289204666 - To consult the Billing Manager / Finance Head in case of short Advance money - Entry / accounting of the advance payment. - Generating the advance receipt. - Receiving / Follow-up of the patient’s daily activity sheets from the concerned wards. - Updating / accounting of the daily activity sheet in the system. - Follow up of the...