IT Executive

6 months ago


Lower Parel Mumbai Maharashtra, India AVP HR SOLUTIONS PRIVATE LIMITED Full time

Job Role: IT Executive.

Location: Lower Parel. (Mumbai)

Job type: Full time (Work From Office).

Experience: 2+ years.

Notice: Immediate/ 15 Days.

(6 Days Working) (Rotational Shifts)

**Roles & Responsibilities**:
⦁ Provide technical assistance with computer hardware and software.
⦁ Resolve issues for staff via phone, in person, or electronically.
⦁ Log bugs and enhancement requests.
⦁ Perform hardware and software installations, configurations, and updates as needed.
⦁ Resolve technical issues on time using available resources within the company.
⦁ Diagnosing outlook-related issues.
⦁ Resolving network issues.
⦁ Identifying hardware and software solutions.
⦁ Installing and configuring hardware and software.
⦁ Speaking to Employees to quickly get to the root of their problem.
⦁ Talking employees through a series of actions to resolve a problem.
⦁ Following up with employees to ensure the problem is resolved.
⦁ Replacing or repairing the necessary parts.
⦁ Managing multiple cases at one time.
⦁ Keeping Inventory of IT Assets.

Requirement
- ⦁ Good Communication Skills.
⦁ Strong troubleshooting and critical thinking skills.
⦁ Graduate or Equivalent degree.
⦁ Knowledge of Windows Linux & Mac OS, Microsoft Office 365, Operational skills on Video Communication equipment, Cisco WebEx.
⦁ Basic Citrix Knowledge is desirable.
⦁ Knowledge of Networking.
⦁ Knowledge of Teams, Zoom.

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Application Question(s):

- Current CTC
- Expected CTC
- Notice Period (Left in Days)
- Are you comfortable with rotational shifts?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Configuration: 1 year (preferred)
- Microsoft Office 365: 1 year (preferred)
- IT Helpdesk: 2 years (required)
- Software troubleshooting: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)
- Overnight Shift (preferred)

Ability to Commute:

- Lower Parel, Mumbai, Maharashtra (required)

Work Location: In person


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