Client Relationship Executive
17 hours ago
Job Title: Client Communicator Executive
**Job Description**:
We are seeking a proactive and detail-oriented Client Communicator Executive to join our dynamic team. In this role, you will act as the bridge between clients and internal teams, ensuring effective communication, seamless coordination, and exceptional customer satisfaction.
Key Responsibilities:
- Client Communication:
- Handle inbound and outbound calls with clients professionally and efficiently.
- Provide clear and concise updates, resolve queries, and address concerns promptly. **Maintain a positive and empathetic attitude while interacting with clients.**:
- Team Coordination:
- Collaborate with internal departments to gather and relay necessary information to clients.
- Ensure timely and accurate communication of client requirements to relevant teams.
- Monitor project timelines and keep stakeholders informed of progress or potential delays.
- Superior Call Handling:
- Handle inbound and outbound calls with professionalism, empathy, and efficiency.
- Exhibit excellent listening skills to understand client needs and provide tailored solutions.
- Manage high volumes of calls while maintaining consistent quality and attention to detail.
- Documentation and Reporting:
- Maintain accurate records of client interactions and updates in the CRM or FMS system.
- Prepare reports on communication metrics, client feedback, and team coordination efforts.
- Problem Solving:
- Act as the first point of contact for client concerns, resolving issues or escalating them to the appropriate team.
- Proactively identify and address potential roadblocks in client projects or communications.
Qualifications and Skills:
- Language Proficiency: Must be fluent in Hindi, English, and Marathi for effective communication with diverse clients.
- Exceptional verbal and written communication skills, with a focus on clarity and professionalism.
- Strong organizational skills and the ability to manage multiple tasks simultaneously. **Proficiency in CRM tools and basic office software.( MS office)** Proven experience in customer service, client relations, or a similar role.
- Team-oriented mindset with excellent coordination and interpersonal skills.
- Ability to work in a fast-paced environment and handle high-pressure situations gracefully.
Preferred Qualifications:
- Prior experience in a similar role within Customer Relationship.
- Graduated or Post Graduated
Pay: ₹150,000.00 - ₹180,000.00 per year
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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