Client Relationship Executive
5 months ago
**Quest Coworks Pvt. Ltd.**
Client Relationship Executive
**Dept. / Category**:Operations
**Location**:Mumbai
**Academic Qualification**:Graduation
**Desired Skills: Handling**Skills: front office, reception desk, client services, and guest relations.
**Requisite Experience**:1-5 years
**Responsibilities**:
**Client Onboarding**:
- Welcome new clients to the co-working space, provide tours, and ensure a smooth onboarding process.
- Assist clients in understanding and utilizing our facilities, amenities, and services.
**Client Engagement**:
- Develop and maintain strong relationships with existing clients, understanding their business needs, and ensuring high satisfaction levels.
- Organize and facilitate networking events, workshops, and activities to enhance client engagement and collaboration.
**Issue Resolution**:
- Act as a primary point of contact for client inquiries, concerns, or issues, and work proactively to address and resolve them promptly.
- Collaborate with internal teams to ensure a seamless client experience.
**Community Building**:
- Foster a sense of community within the co-working space by assisting in bringing the existing clients together for social events, meetups, and celebrations.
- Identify opportunities for collaboration and partnership among co-working members.
**Client Feedback**:
- Collect feedback from clients to continuously improve our services and amenities.
- Conduct regular surveys and assessments to gauge client satisfaction and gather insights for enhancements.
**Sales Support**:
- Collaborate with the sales team to identify upselling and cross-selling opportunities.
- Provide support in promoting additional services and amenities to existing clients
**Market Research**:
- Stay informed about industry trends, competitors, and market demands.
- Provide insights and recommendations to management based on market research.
**Administrative Support**:
- Handle general administrative tasks, including but not limited to managing schedules, coordinating meetings, and handling correspondence.
- Assist in maintaining and updating client records and databases, in addition to maintaining the records and database of the inventory of welcome kits, first aid kits, and other materials.
**Facilities Management**:
- Collaborate with the facilities team to ensure that the co-working space is well-maintained and meets the needs of clients
- Coordinate with maintenance staff to address any issues promptly.
**Event Coordination**:
- Assist in organizing and coordinating events, workshops, and meetings within the co-working space.
- Work closely with the marketing team to promote events and enhance client engagement.
**Key Competencies**:
- A smart and pleasing personality.
- Proven experience in client relations and administrative roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office and other relevant software.
- Knowledge of the co-working industry is a plus.
- Proficiency in building instant relationship with customers and follow-up skills
- Good knowledge of computers, office equipment, data, and voice systems
Pay: ₹300,000.00 - ₹540,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Day shift
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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