Telephone Operator

3 weeks ago


Park Street Kolkata West Bengal, India Career Craft Consultants Full time

Location - The Park Street, Kolkata

Salary - upto 20,000 /
- Experience - Freshers and Experience

Qualification - 12th Pass

Profile - Welcome Assistant

Shift - Rotational (No Night Shift)

Job Type - Full Time

Job description of Welcome Assistant (Telephone Operator) role:

- Responsible for overall guest satisfaction.
- Fully backend voice greetings required.
- Providing information about hotel facilities, services, and policies to guests over the phone.
- Comfortable in interacting with guests.
- Taking and relaying messages accurately and efficiently.
- Coordination with other hotel departments to fulfill guest requests and ensure smooth operations.
- Transferring calls to all departments as per the requirement of guests.
- Handling guest complaints and ensure appropriate resolution or escalation as needed.

NOTE: WE DO NOT CHARGE ANY COST FROM THE CANDIDATES, THERE IS NO THIRD PARTY INCLUDED.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Shift allowance

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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