Guest Relation Executive
2 weeks ago
Specialty duties
This manager position provides ongoing coaching and mentoring of Museum Experience
Associates and volunteers who benefit from a supported employment environment.
Key responsibilities
Guest experience and visitor engagement service enhancement:
- Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or
exceeds expectations, specifically through inclusive, culturally appropriate, positive
and memorable interactions with a friendly and sincere approach.
- Providing excellent customer service to daily visitors along with developing and
implementing strategies to enhance the overall visitor experience, ensuring it aligns
with the museum's mission and goals.
- Managing and responding to visitor concerns, comments and complaints, incidents
as they arise.
- Interacting with guests (adults and children) to confirm excellent experiences.
- Oversight of the museum’s front line staff; such as Museum Experience Associates,
Receptionist, event coordinators including hiring, training, hands on supervision in
providing exceptional customer service to visitors.
- Assigning breaks, lunches and duties to the Floor, Entrance and Volunteer staff.
- Taking the lead in emergency situations and safety issues.
- Ensures the museum’s safety and security, and cleaning/sanitizing procedures are
communicated to and followed by Floor Staff.
- Serves as the Floor Manager when the museum is open to the public.
- Leads and/or participates in internal meetings to support the needs of specific
audiences, such as school/camp groups and special needs.
- Stay updated with current trends in museum engagement and incorporate
innovative technologies and techniques into programs
**Salary**: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 3 years (required)
Work Location: In person
**Speak with the employer**
+91 9920501081
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