Ops Support Assistant
4 weeks ago
Processing Officer: Account instructions are reviewed and processed at the agreed Services Level Standards and within the necessary control environment.
1.Ensure the responsible controls for Accou maintenance activities are followed and strictly enforced.
2.Deliver a customer experience that is professional and timely.
3.Complete necessary data entry in bank systems to facilitate Account Opening activities.
4.Review Account Maintenance documents received to ensure receipt of all required information and that they are appropriately authorised.
5.Process required information into the system in order to establish the customer and their accounts.
6.Receive and action all Account Opening requests within the agreed SLA.
7.Assist with the production of department MIS and reporting.
Education: Bachelor’s/MBA
**Experience**:
1.0-3 years experience in banking operation, Operational process management
2.Should have good comprehension skills & be attentive to details
3.Should have good communication skills
4.Should be able to make sound decisions based on information on hand
5.Customer focussed
6.Demonstrated strengths across Risk/Controls and Client Excellence
7.Payments processing experience preferred
**Skills**:1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
2.Good oral and written communication skills (call outs to customers)
3.Good customer service skills, service oriented
4.Attention to details, high level of accuracy and productivity.
5.Meticulous, with good initiative & independence, communication skills
Professional Attributes
1.Able to maintain good rapport with peers and supervisors
2.Values attendance and punctuality
3.Strictly observes deadlines and cut-off times
Personal Attributes
1.Good comprehension skills
2.Has decision-making abilities
3.Values integrity
4.Organized and systematic
5.Hardworking and patient
Other:
1.Incumbent will be required to work a shift that incorporates Australian Business hours
2.Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP). Some testing will occur on weekends.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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