C04 - Ops Support Assistant

5 months ago

Chennai Tamil Nadu, India Citi Full time

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

**Responsibilities**:

- Perform investigation of potential fraud activity on existing credit card accounts.
- Respond to inbound client inquiries and assist with specific service-related requests and concerns
- Provide solutions to client issues through the usage of all available resources under limited supervision
- Complete assigned tasks in an accurate and timely manner
- Consistently achieve individual and team performance targets
- Contact card members to verify charges and recent activity to identify any potential fraud
- Ensure a positive customer experience while
- Determine specific verification procedures to be used in processing customer’s information

**Qualifications**:

- 1-3 years relevant experience
- Minimum 1 year of customer service experience
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment

**Education**:

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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