Product Support

2 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**:
This is a part of our Card Pro Team.

**What you will be doing**:

- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development.

**What you will bring**:

- Preferably experience with (entry level technical support) 1-2yrs experience
- Ticket system experience
- Documenting client info - caller, issue, actions to be taken
- Troubleshooting experience, basic technical exp
- Time management skills, ensuring SLA is met, ability to prioritize tasks
- Self-starter, work independently but also is a team player
- Good oral/written communication
- Add on/good to have: Prior finance/bank experience, handling batch processing errors

**What we offer you**
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- Time to support charities and give back in your community
- Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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