Production Support

2 weeks ago

Pune, India Jobs for Humanity Full time

Company Description

Company Name: FIS Global

**Job Description**:
**Position Type**: Full-time

**Type of Hire**: Experienced (relevant combination of work and education)

**Education Desired**: Associate's Degree

**Travel Percentage**: 0%

**Production Support for Pune - 24/7 Support on Rotational Basis (2 to 6 Years Experience)**

**About this Team**:
You will be part of the GDS/ASP Operations team, who work within Hosting and Managed Services.

**What You Will Be Doing**:

- Providing technical support for a software production processing environment.
- Detecting, diagnosing, and reporting problems.
- Providing technical assistance to programming staff.
- Consulting with internal users on software capabilities and use.
- Following escalation procedures to resolve incidents, problems, or known errors.
- Using diagnostic tools to isolate and resolve issues.
- Assisting development teams in requirements definition, design, and project delivery.
- Verifying technical specifications for development projects.
- Acting as a project liaison and advocate for services delivery.
- Assisting with the development of communications related to incidents, problems, or known errors.
- Conducting production support validations and certifications.

**What You Bring**:

- Expertise in IBM I-series (AS400) with 2 to 5 years of experience.
- Experience with Windows, Linux, and global support for AS400 platform.
- Ability to manage AS400 users for clients.
- Understanding of data restoration in AS400.
- Strong teamwork and communication skills.
- Ability to work rotational shifts.

**What We Offer You**:

- An exciting opportunity to be part of the world's leading FinTech Product MNC.
- A range of benefits designed to support your lifestyle and well-being.
- A multi-faceted job with a broad spectrum of responsibilities.
- A modern international work environment with a dedicated and innovative team.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS primarily works on a direct sourcing model, and a small portion of our hiring is done through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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