Product Support

3 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

**What you will be doing**

The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Strong analytical skills are required to resolve issues of a technical and functional nature.

**What you bring**:

- Knowledge and understanding of financial operational and business processes.
- ** Experience working in Banking or Financial Institutions.**:

- ** Experience in working on Level 2 Technical Support**

**Skills**:

- Excellent interpersonal and communication skills.
- Good problem-solving skills and mindset
- ** Good debugging skills**:

- ** Flexible with rotating shifts covering 24x7**:

- ** Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux**:

- ** Basic knowledge with JBoss/WildFly/JAVA programming/Docker**:

- ** Basic SQL knowledge**:

- Ability to build, maintain strong client relationships.
- Able to take the initiative and work independently or in a team.

**Qualifications**:

- Bachelor’s degree in Computer Science and/or MBA Finance with technical experience

Competencies
- Fluent in English
- Attention to detail - track record of authoring high quality documentation
- Self-starter but team mindset - work autonomously and as part of a global team
- Strong communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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