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Product Support

2 months ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

We are looking for an individual to be part of Client Experience (Product Support) team, which supports Investment Accounting Manager (formerly InvestOne).

Team provides production support to APAC & Middle East clients for suite of products - with InvestOne at the core of the suite.

**What you will be doing**
- Providing day-to-day support to clients across multiple FIS products.
- Ensuring that all client queries are resolved maintaining high quality responses and timeliness.
- Acting as a first escalation point for clients and liaising with level 3 support teams to ensure issues are prioritized and resolved.
- Working and liaising with internal teams like product development team, technology services management team, professional services team, etc..
- Understanding clients’ setup, workflow processes to replicate the client scenario and report the issues to concerned teams.
- Documenting customer information and recurring technical issues to support product quality programs and product development.

**What you bring**
- Minimum 4-9 years of Capital Markets (Fund Accounting) experience
- Knowledge of financial instruments and fund accounting are essential
- Excellent oral and written communications skills
- Working experience on InvestOne will be an added advantage.
- Good analytical and problem-solving capability

**What we offer you**
- A modern, international work environment and a dedicated and motivated team
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities
- Time to support charities and give back in your community
- A fantastic range of benefits designed to help support your lifestyle and wellbeing
- Great workspaces with dedicated and motivated colleagues
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility, and respect

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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