Desktop Operations
2 weeks ago
**Fresher**:
**Mumbai**:
***
**Roles & Responsibilities**:
- Hands-on experience with Network Monitoring Tool as an administrator.
- Hands-on experience in Administration, and BaU support.
- Responsible for handling Service requests and Incidents raised by the operations team and/or end users.
- Responsible for analyzing change request and implementing it.
- Responsible for identifying and implementing improvements to the SolarWinds Platform.
- Responsible to prepare reports and co-ordinate with teams for root cause analysis and troubleshooting.
**Expertise Required**:
- Experience in administration and BaU support on monitoring tools in a multi-tier architecture.
- Good Knowledge of OSI Layer, SNMP, and Mibs.
- Highly resilient and capable of working independently in client organizations.
- Alerts and Event Customization hands-on Experience. Ad-hoc report preparation.
- Good management skills for interaction with customer.
- Have handle Maintenance activities and Upgrade of Application.
- Sound Knowledge of Events, Traps, and Alerts in Monitoring Tools.
- Should be willing to work in shifts as per customer timings.
- Basic understanding of Database.
- Must have an understanding of Incident and SR modules.
Salary : Not Disclosed by Recruiter
Industry : IT Software - Other
Functional Area : IT Software - Other
Role Category : Computer/IT
Employment Type : Full-Time
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