Customer Support Intern
3 weeks ago
Usedon Computer India Private Limited is a leading Computer Hardware Solution and IT support provider in India. Serving Individuals, Institutional, SMEs & Corporates.
- Receive requests from customers or customer representatives for CarePack services and commercial warranty support.
- Register support requests in the case handling systems.
- Ensure the customer is contractually entitled to the support being requested.
- Assign and routes requests efficiently to the proper service delivery workgroups.
- Carrie out work according to specific instruction and set procedures.
- Coordinate tickets that require multiple services with appropriate PAN India support as needed.
- Escalate if timely assignment is not possible within Service Reach.
- Continuously stay updated on the latest processes and tools by following the regular training provided (e.g., classroom, on-the-job, independent study).
- When required, performing additional tasks assigned by a supervisor (reports, analysis etc)
- Reports to TL all vulnerabilities noticed in GWC Operation, Quality, Information Security, EH&S in real time
**REQUIREMENT**
- 10+2 or Graduation from reputed institute
- Fluency in English & Hindi and based on location, fluency in another language might be additional.
- Experience on call center & Ticketing tools will be an advantage.
- Computer Technical Hardware knowledge will be an advantage.
- Good team player.
- Focus on customer satisfaction.
- Flexibility & adaptability is must.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹7,000.00 - ₹10,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- South East, Delhi: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: One location
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