Customer Support Specialist

2 months ago


new delhi, India Innovation Technology By Design Full time

Education and Qualifications• Bachelor’s degree.• Minimum one year of experience in dealing with international clients.• Experience of working with teams of English-speaking countriesResponsibilities• Troubleshooting on Desktops.• Troubleshooting on Microsoft office 365, firewall and mail servers.• Monitoring backups.• Troubleshooting networks, virtualization, and windows servers.CapabilitiesSkills• Technology Graduate OR Bachelor of Science in IT.• Must have a prior minimum 1 year of experience in customer service or technical support role.• Effective interpersonal skills and relationship-building skills.• Strong written and oral communication skills (Must have).• Strong analytical and problem-solving abilities, with keen attention to detail.• Must be a team player but should also understand the importance of individual contributions.• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.• Must be flexible to work any shift in a 24/7 operation including night shifts.



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