Application Support

2 weeks ago

Pune Maharashtra, India Emerson Full time

Job Summary:
If you are a Technical Support professional looking for an opportunity to grow, Emerson has an exciting opportunity for you Based in our Pune, India location, you will be involved in technical support of Emerson MES Syncade customers and work closely with customer and internal development team to diagnose complex Syncade issues.

In this Role, Your Responsibilities Will Be:

- Provide technical support to customers and evaluators, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop and test the Emerson MES product Syncade.
- Work closely with customer and internal software development team to diagnose complex software product issues.
- Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to development team.
- Ensure compliance with defined service level agreements.
- Execute and improve functional, performance, and non-regression tests. Implement innovative techniques to optimize and reduce troubleshooting time.
- Document technical knowledge and solutions in the form of manuals.
- Prioritize and manage several customer issues at one time.

Who You Are:
You develop and gather technical data to troubleshoot product issues that meet the customer expectations. You provide technical support to Syncade customers and evaluators. You ensure compliance with defined service level agreements.

For This Role, You Will Need:

- Minimum 2 yearsof proven experience in the manufacturing environment.
- Be able and willing to learn new technologies to meet the needs of the organization.
- Ability to diagnose and troubleshoot technical and customer issues and queries.
- Great teammate who builds and maintains positive team member relations.
- Able to manage and schedule multiple priorities.
- Possess strong analytical skills.
- Proven work experience as a Technical Support Engineer.
- Ability to devise solutions to problems independently.
- Excellent problem-solving skills
- Excellent oral & written communication skills.

Preferred Qualifications that Set You Apart:

- Bachelor of Science in Engineering/Computer Science or equivalent
- Good knowledge in various database software like SQL Server, Configuration
- Knowledge of Crystal Reports, Scripting, IIS is a plus.

Our Offer to You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets **. We also offer a **comprehensive medical and insurance coverage **to meet the needs of our employees. We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion **. We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential **. Weare dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance **through a hybridwork set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment **across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**

**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**

**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.**

**Accessibility Assistance or Accommodation**

**AB

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