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Product & Process Trainer
3 weeks ago
**Positions -** 2 (Lang preference - Malyalam / Telugu)
- Minimum 1 Year Training Experience required
- Preferably Training experience in BPO (Voice) domain
- Skillset Required
- Good Verbal and Written skills in English (Preferred Multilingual Fluent/Understanding)
- Excellent presentation skill
**Job responsibilities**
- Responsible for language wise soft skills training
- Support training for frontline representatives in language soft skills as per standards set by the client
- Responsible for identifying performance gaps in the area of language soft skills
- Come up with a suitable training strategy implement the same through training coaching
- Responsible for devising implementing a measurement system for language effectiveness level from entry to exit
- Calibrating calls, certifying T1 & T2 level representatives
- Conduct Train the Trainer programs.
- Develop Content using ID Principles (Instructor Guide, Student Guide, Exercise Book, Presentation Knowledge Measure) Prepare and deliver tailor-made courses as when required
More Information Contact : 8015089277
Pay: ₹15,000.00 - ₹300,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
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