Product & Process Trainer

6 months ago


Velachery Chennai Tamil Nadu, India AllSec Technologies Full time

**Positions -** 2 (Lang preference - Malyalam / Telugu)
- Minimum 1 Year Training Experience required
- Preferably Training experience in BPO (Voice) domain
- Skillset Required
- Good Verbal and Written skills in English (Preferred Multilingual Fluent/Understanding)
- Excellent presentation skill

**Job responsibilities**
- Responsible for language wise soft skills training
- Support training for frontline representatives in language soft skills as per standards set by the client
- Responsible for identifying performance gaps in the area of language soft skills
- Come up with a suitable training strategy implement the same through training coaching
- Responsible for devising implementing a measurement system for language effectiveness level from entry to exit
- Calibrating calls, certifying T1 & T2 level representatives
- Conduct Train the Trainer programs.
- Develop Content using ID Principles (Instructor Guide, Student Guide, Exercise Book, Presentation Knowledge Measure) Prepare and deliver tailor-made courses as when required

More Information Contact : 8015089277

Pay: ₹15,000.00 - ₹300,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Work Location: In person


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