B2b Sales Customer Service Representative

2 months ago


Andheri Mumbai Maharashtra, India GMM IMPEX PRIVATE LIMITED Full time

**About Us**:
GMM Impex Pvt. Ltd. is a leading manufacturer in the Indian ethnic wear and têxtiles industry, offering a wide range of high-quality ethnic clothing, fabric, and fashion products. As a sister concern of GM Fabrics, we specialize in providing premium fabrics and garments that showcase the rich cultural heritage of India. Our goal is to deliver exceptional products, combining traditional craftsmanship with modern design, to a diverse range of customers.

**Job Overview**:
**Summary of Functions**:
The person will be responsible for handling B2B sales with e-commerce platforms, modern retail, and specialty stores. The role will involve engaging with potential sales partners, developing long-term relationships, and ensuring the effective placement and promotion of GMM Impex's product portfolio.
- **Wholesale Division Sales Support**: Assist in identifying and pursuing potential wholesale clients. Prepare sales proposals, contracts, and quotations. Monitor and track wholesale sales activities and maintain accurate records.
- **Building Customer Relationships**: Develop and nurture strong, long-lasting relationships with retail and wholesale customers. Proactively engage with clients to understand their needs, preferences, and feedback. Identify opportunities to upsell or cross-sell products.

**Responsibilities**:

- Identify key prospective sales channels and business partners.
- Pitch and present our ethnic wear products to retail and wholesale partners.
- Negotiate commercials and finalize sales agreements with partners.
- Drive sales from existing customer relationships and identify opportunities for growth.
- Develop rapport with clients and stay updated on market trends and customer preferences.
- Support the wholesale division with sales activities and client management.
- Collaborate with internal teams to ensure smooth order processing and customer satisfaction.
- Identify upselling and cross-selling opportunities to increase revenue and expand market presence.
- Manage key accounts and work towards increasing the share of business with existing clients.
- Maintain regular communication with C-level executives and decision-makers at client companies.
- Meet sales targets and contribute to the company’s overall growth strategy.

**Requirements**:

- Bachelor’s degree in Business, Marketing, or a related field.
- At least **1 year of sales experience**, preferably in the têxtiles or fashion industry.
- Strong verbal and written communication skills.
- Proficiency in **MS Office** (Excel, PowerPoint, Word).
- Ability to professionally engage with clients, including C-level executives.
- Some cold calling experience and knowledge of the sales process.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to handle pressure.
- Willingness to travel **50%** of the time.

**Additional Information**:

- **Salary**: ₹15,000.00 - ₹25,000.00 per month, based on experience.
- **Incentives**: Performance-based incentives, including commission and bonuses.
- **Job Types**: Full-time, Permanent
- **Schedule**: Day Shift
- **Travel**: 50% required

**Benefits**:

- Great incentives for successful performance.
- Yearly bonuses based on performance.

**To Apply**:
**About GMM Impex Pvt. Ltd.**:
GMM Impex Pvt. Ltd. is a leading manufacturer of premium ethnic wear and têxtiles, catering to both the Indian and international markets. We specialize in offering high-quality products that celebrate India’s cultural heritage, providing our customers with the finest fabrics and garments.

Pay: ₹11,319.06 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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