Customer Relationship Executive
3 weeks ago
We are looking for a Customer Relations Executive who will be the vital link between our customers and our operations team. Rubrix Analytics is a venture with founders from IIT/IIM operating in the School (K12) Segment.
Responsibilities and Duties:
Visit customer sites (schools) and give training and demos
Understand, analyze and validate the business needs of customers
Training and Onboarding customers onto our platform
Document and communicate to operations and product teams on change requests
Communicate to customers clearly on product, features and workflows
Required Skill Set:
Excellent listening, interpersonal, written, and oral communication skills
Keen attention to detail
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks while under pressure
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
MS Office Proficiency
**Salary**: ₹8,086.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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