Customer Relationship Associate

3 weeks ago

Ernakulam, India ZPODZ Full time

We are looking for a Female Customer Relationship Associate to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you'll maintain strong relationships with our company's clients to boost our brand and profits in the long-run.

**Key Responsibilities**

**Customer Relationship Managemen**t: Serve as the primary point of contact for customers, focused on building strong relationships and understanding their unique requirements. Proactively engage with customers to assess their satisfaction, address concerns, and ensure a positive experience with our ZPODZ.

**Needs Analysis**: Conduct thorough needs analysis for customers to understand their glamping business objectives, preferences, and specific requirements for Zpods. Collaborate with internal teams to develop customized solutions that meet their needs and align with industry trends.

**Customer Service and Support**: Provide excellent customer service and support throughout the customer journey, promptly responding to inquiries, providing product information, and resolving any issues or concerns related to the ZPODZ.

**Account Management**: Effectively manage customer accounts, including contract renewals, pricing negotiations, and service level agreements related to ZPODZ. Collaborate with the finance and legal teams to ensure contract compliance and mitigate any potential risks.

**Business Analysis**: Work closely with internal teams, including marketing, and product development, to align customer needs with our glamping tent offerings. Provide feedback and insights from customers to enhance products, improve service delivery, and drive customer satisfaction.

**Data & Records Management**: Maintain accurate and up-to-date customer records, including communication logs, account information, and customer feedback related to Zpods. Analyze data and trends to identify areas for improvement and develop strategies to optimize customer relationships.

**Requirements**:

- Speak English fluently and conversational in one or more local languages like Malayalam, Tamil & Hindi
- Knowledge in Microsoft Office is essential
- Proven experience in customer relationship management, preferably in the hospitality or real estate industry.
- Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers
- Strong customer-centric approach and a passion for delivering exceptional service.
- Ability to understand customer needs, identify opportunities, and present ZPODZ effectively.
- Strong negotiation and conflict resolution skills.
- Proactive and results-oriented mindset, with the ability to meet or exceed customer satisfaction and retention goals.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and other relevant tools.
- Familiarity with the hospitality industry, including trends, customer preferences, and industry dynamics.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

  • Relationship Associate

    4 weeks ago

    Ernakulam, India Quess Corp Limited Full time

    Greetings from Quess Corp ltd !! We are looking for a relationship associate for ernakulam location Experience - Freshers Salary - 21 k Qualification - Plus two and above Driving license and bike Mandatory **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance -...

  • Customer Relationship Executive

    4 weeks ago

    Ernakulam, India Analytix Fintech International Pvt Ltd Full time

    **Roles and Responsibilities: - ** - Building and maintaining good relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Gather status information from various departmental teams and quickly convey them to clients. - Verify and gather the appropriate...

  • Customer Relationship Executive

    4 weeks ago

    Ernakulam, India A4 Mercantiles Pvt Ltd Full time

    We are looking for Customer Relationship Executive to join our team at A4 Mercantiles Pvt Ltd - Experience - 0 to 1 years. - Experience in customer support will be added plus. - Job Type - Permanent, Onsite. - Location - Kochi, Kerala. - Preference to female applicants. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹120,000.00 per...

  • Customer Relationship Officer

    7 days ago

    Ernakulam, India Horizon Consulting Services Full time

    !! Hiring !! Designation: - Customer Relationship Officer Experience: - Fresher/Experienced Location: - Kochi/ Willing to relocate Shift : 9.00 AM-6.00 PM & 11.00 AM-8.00 PM Fluency in English & (Tamil/Hindi/Kannada/Telugu) communication is required Pay: From ₹192,000.00 per year Ability to Relocate: - Ernakulam, Kerala: Relocate before starting...

  • Customer Relationship Executive

    4 weeks ago

    Ernakulam, India Analytix Corporate Solutions Pvt Ltd Full time

    As a Customer Relation Executive, your primary responsibility is to maintain and enhance the relationship between the company you work for and its customers. Your role is crucial in ensuring customer satisfaction and loyalty, which ultimately contributes to the success of the business. **Responsibilities: - ** - Relationship Management: Building strong...

  • Customer Relationship Executive

    7 days ago

    Ernakulam, India We Roots Pvt Ltd Full time

    Location : Kochi /Kakkanad / Vyttila / Palarivattom Package : 12k to 15k Contact : 8891116230 / 9895246381 Min : 1 yr Experience Need Customer Relationship Executives or officers with minimum 1 year Experience. Key Responsibilities: Inbound calls Cold Calling Customer Management Problem resolving **Salary**: ₹12,000.00 - ₹15,000.00 per...

  • Customer Relationship Executive

    4 days ago

    Ernakulam, India CCAN SOLUTION Full time

    Excellent verbal communication skills and leadership skills - Business management skills - Research and identify new market opportunities - Maintain good relationships with current clients and potential clients - Ability to use your initiative - Customer service skills - Ambition and a desire to succeed - Must be dynamic and sales-target oriented -...

  • Customer Relationship Executive

    7 days ago

    Ernakulam, India Analytix Fintech International Pvt Ltd Full time

    **Roles and Responsibilities: - ** - Building and maintaining good relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Gather status information from various departmental teams and quickly convey them to clients. - Verify and gather the appropriate...

  • Customer Service Associate

    4 weeks ago

    Ernakulam, India UFO Games Full time

    **Customer Relationship Executive** Qualification: Any Graduate **Experience**: 1 year Attitude **Active listening, Ambassadorship, customer service skills, Confidence, Empathy, Entrepreneurship, Patience, Friendly attitude, Trust-building** Skills: **Responsibilities**: Build customer satisfaction and loyalty understanding their needs - Assisting...

  • Customer Support Associate

    7 days ago

    Ernakulam, India FlightPath Travel Full time

    A customer support associate supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Customer Service Responsibilities**: - Maintaining a positive,...

  • Csa (Customer Service Associate)

    4 weeks ago

    Ernakulam, India Arthav Information technologies Full time

    **Job Title**:CSA Customer Service Associate **Job Types**: Full-time **Salary**: Full-time = ₹12,500.00 per month **Job Role**: Working in store, serving customers, product facing arranging products received from DC. **Schedule**: - Evening shift - Rotational shift **Supplementary pay types**: - Overtime pay - Performance bonus - Yearly...

  • Sales and Customer Service Associate

    7 days ago

    Ernakulam, India Dermatology and Cosmetology Full time

    **Responsibilities**: - Managing daily activities - Identify and assess customer needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and...

  • Customer Relationship Executive

    4 weeks ago

    Ernakulam, India Buildnext Construction Solutions Pvt. Ltd Full time

    Handling customer queries via various means in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Min 2 years of experience You have at least a degree in any...

  • Customer Support Associate

    7 days ago

    Ernakulam, India CCAN SOLUTION Full time

    Oversee the sales process to attract new clients - Excellent verbal communication skills and leadership skills - Business management skills - Research and identify new market opportunities - Maintain good relationships with current clients and potential clients - Ability to use your initiative - Customer service skills - Ambition and a desire to succeed -...

  • Customer Relationship Executive

    4 weeks ago

    Ernakulam, India KUMMENCHERY HARDWARE Full time

    We are distributors of JSW Steel Ltd Post - Customer Relation Executive. Qualification - Any Graduation Experience - 0-1 Year **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay Ability to commute/relocate: - NH 47 PATHADPALAM, Ernakulam - 682033, Kerala: Reliably commute or planning to...

  • Customer Relationship Executive

    4 weeks ago

    Ernakulam, India Alchemist Placements Solutions Full time

    Minimum one year experience in same feild **Salary**: ₹17,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 2 years (required) - Customer service: 1 year (preferred) **Language**: - English (preferred) Ability to Commute: - Ernakulam, Kerala (required) Ability to Relocate: - Ernakulam, Kerala: Relocate before...

  • Relationship Manager

    2 weeks ago

    ernakulam, India JOBS n TA HR Services Full time

    As a Bancassurance Health Insurance Relationship Manager for Niva Bupa, you will be responsible for managing relationships with clients acquired through the bancassurance channel for health insurance products. Your primary objective will be to promote Niva Bupa health insurance offerings through bank partnerships and ensure customer satisfaction, retention,...

  • Customer Relationship Executive

    4 weeks ago

    Ernakulam, India FINOVEST GROUP Full time

    We are in lookout for active and energetic sales personnel having minimum 6 months experience in NBFC/banking or any other similiar financial institutions. Targets & incentives are applicable **Job Types**: Permanent, Fresher **Salary**: ₹12,000.00 - ₹17,000.00 per month **Benefits**: - Paid sick time - Provident Fund Schedule: - Day...

  • Business Development Associate

    6 days ago

    ernakulam, India Oleospice India Pvt Ltd Full time

    Company Description Oleospice India Pvt Ltd is an established group based in Kerala, the land of spices. We are engaged in manufacturing and exporting premium quality oleoresins and essential oils. Our commitment to sustainability, natural ingredients, and customer needs drives us to deliver the highest quality products. As we expand, we aim to become one...

  • Business Development Associate

    5 days ago

    Ernakulam, India Oleospice India Pvt Ltd Full time

    Company DescriptionOleospice India Pvt Ltd is an established group based in Kerala, the land of spices. We are engaged in manufacturing and exporting premium quality oleoresins and essential oils. Our commitment to sustainability, natural ingredients, and customer needs drives us to deliver the highest quality products. As we expand, we aim to become one of...