Customer Relationship Associate
3 weeks ago
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Relationship Associate at Middleman Projects Private Limited. As a Customer Relationship Associate, your main responsibility will be to build and maintain strong relationships with our clients. You will act as their main point of contact, addressing their needs and ensuring their satisfaction. Your role will involve actively engaging with customers and supporting them in achieving their business goals to foster long-term partnerships.
**Responsibilities**:
- Build and maintain strong relationships with new and existing clients.
- Implement customer engagement strategies, such as WhatsApp campaigns, events, and educational resources, to strengthen relationships and enhance customer loyalty.
- Keep accurate and up-to-date customer records, including contact details and interaction history.
- Stay informed about industry trends, market developments, and our company's offerings to address customer inquiries and provide informed advice.
- Continuously work on improving customer satisfaction and retention rates through effective customer relationship management strategies.
**Requirements**:
- Bachelor's degree in any field.
- Previous experience in a customer-facing role, such as Customer Relationship Associate, Account Manager, or Client Services Representative.
- Freshers can also apply
- Excellent communication skills, both written and verbal, to interact effectively with customers.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving and conflict resolution abilities with a focus on customer satisfaction.
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Self-motivated, proactive, and results-oriented with a strong sense of accountability.
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- If selected, when would you be available to join our company? Mention Date
Work Location: In person
**Speak with the employer**
+91 9633362770
Application Deadline: 30/06/2023
Expected Start Date: 03/07/2023
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