Customer Support Representative
2 weeks ago
**Please note - This is a hybrid role that will involve both Customer Support and Vendor**
**Management so they will be part of the Marketing Team and closely working with the**
**e-commerce department also.**
- Resolve customer complaints and provide knowledgeable answers to customer queries
- Assist clients on offline and online orders, deal with orders in the back office and liaise with
logistics
- Follow-up on orders and liaise with customers, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of
customer service in the industry
- Assist customers with after-sales service issues. Be a primary contact for customer inquiries
about our products and brand.
- Able to communicate concisely our company policies to clients. Maintain and update regular
client correspondence
- Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery
logistic channels
- Coordinate with Vendors to get required procurements and marketing collaterals on given
TAT
- Work with internal and external teams to ensure smooth and timely operations
- Maintaining and analyzing weekly/ monthly/ quarterly/ yearly customer database
- Provide complete end-to-end resolution to customer issues
- Engage with customers in a friendly and professional manner while actively listening to
their concerns
- Generate, edit, publish, and share daily content (original text, images, video, or HTML) that
builds meaningful connections and encourages community members to act
- Uploading, editing, scheduling and managing ecommerce website content, services &
operations.
**Salary**: ₹30,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your ctc?
**Education**:
- Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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