Customer Service Representative

4 months ago

Aundh Pune Maharashtra, India Alkegen Full time

Why work for us?

Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.

With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.

Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us

**Functional Responsibilities**:

- Responsible for the order entry activities, including order receipts, order processing, and order confirmation
- Utilize customer complaint procedure to ensure resolution. Responsibilities include inputting customer complaint into database, providing specific details to the quality department regarding the complaint, coordinating return of products when needed, and following up with the customer.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Provide customers, both existing and potential, with technical data sheets and SDS sheets upon request
- Maintain an in-depth knowledge of applicable procedures and policies. Responsibilities may include the processing of quotations, customer specifications, administration of orders, processing EDI, consignment, and blanket orders in addition to export orders and documentation.
- Facilitates the implementation of process improvements in the ordering and delivery of products focusing on lead-time reduction and quality improvements.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Co-ordinate with internal and external stakeholders
- Performs other duties or special projects as required or as assigned.

**Qualifications**:

- Bachelor’s degree in Spanish, Linguistics, Translation, or a related field. Advanced degrees or certifications in translation are a plus.
- Minimum of two years formal education - Junior college or University Study, or equivalent of 5 years work experience in the Customer Service or Inside Sales role.
- Pleasant personality and strong written and oral communication skills.
- Basic Math skills.
- Excellent English grammar skills.
- Proficient in typing skills and MS Office software.
- Ability to work in a fast-paced environment.
- Strong initiative and ability to work independently.
- Ability to develop cooperative working relationships across the organization.
- Must have experience of working with Global customers
- Experience of working on Microsoft Dynamics 365 F&O or Oracle will be an added advantage

At Alkegen, we strive every day to help people - ALL PEOPLE - breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, colour, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.

**Job Types**: Full-time, Permanent

**Education**:

- Master's (required)

**Experience**:

- total work: 5 years (required)

**Language**:

- Spanish (required)

**Location**:

- Aundh, Pune, Maharashtra (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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