Representative, Customer Service

2 months ago

Pune Maharashtra, India Avient Full time

**Job Specification**:Customer Service Representative
**Job Location**:F-27,** **MIDC Ranjangaon, Tal-Shirur, Pune - 412 220, Maharashtra, India.

**Job Summary**:
The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information, and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgement in decision making and problem solving. As representatives of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires five years experience.

**Essential Functions**:

- Provides customer focused service to assigned accounts.
- Responds to and manage customer orders from order entry to delivery and invoicing.
- Understands and communicate the value of our products and services.
- Understands customers' products, services, business operations and needs.
- Communicates effectively over the phone and electronically.
- Uses a variety of systems to enter and complete transactions.
- Accomplishes work within set timeframes.
- Key inside contact for specific customer/seller base.
- Process incoming orders, confirm pricing and availability of product.
- Advise customers of order status.
- Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
- Timely and accurate administration of sales orders, customer complaints, material returns and credits.
- Answer price and availability questions.
- Respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures.
- Use system reports and inquiries to drive activities that ensure superior customer service.
- Process new customer/update requests.
- Provide market or account intelligence gained through customer contact.
- Participate in customer calls and visits with sellers.
- Proactive communication with product supply reps and shipping department of any order changes customer initiates.
- Work with seller and PSRs to reduce aged inventory.

LI-GM1

**Competencies**:

- Personal Skills - Stress Management
- Personal Skills - Attention to Detail
- Personal Skills - Self Motivated
- Personal Skills - Analytical Skills
- Personal Skills - Time/Priority Management
- Software Skills - Microsoft Outlook
- Software Skills - Microsoft Word
- Software Skills - Microsoft Excel
- Personal Skills - Ability to Multitask
- Software Skills - SAP
- Personal Skills - Work on a Team
- Personal Skills - Conflict Resolution Skills
- Leader of Self - Instills Trust
- Leader of Self - Action Oriented
- Leader of Self - Collaborates
- Leader of Self - Customer Focus
- Leader of Self - Situational Adaptability
- Leader of Self - Being Resilient
- Leader of Self - Demonstrates Self-Awareness
- Leader of Self - Communicates Effectively

**Education and Experience**:

- High School Diploma or GED
- Sales & Customer Service - Customer Service

**Environmental, Health, Safety, & Security (EHS&S) Requirements**:

- Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.
- Security includes physical security and cyber security.

**Who We Are**

Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

**Why Avient**

Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supporti

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