Customer Service Representative

2 months ago

Wadgaon Sheri Pune Maharashtra, India Yorshr Full time

Greetings

We are leading HR consulting agency (YORSHR SERVICES Pvt. Ltd) in Pune since 1 decade. We are predominantly in Recruitment IT and Non IT, HR Outsourcing, Contract Staffing, Career Counselling, and Training & Development.

Currently, we are having an excellent opening with our esteemed client for Customer Service Representative.

One of Our Esteemed Client Company from over two decades of expertise in manufacturing and retailing, Client Company is an online furniture brand that showcases clever, unique, innovative and state-of-the-art furniture. Most of their products are designed and shaped considering Indian homes, so they are multi-functional and smartly space-saving. With an eye to detail, all their products are manufactured entirely at manufacturing unit in Pune using highly automated production and eco-friendly materials.Company deliver and install right to your doorstep, anywhere in India.

Client Company products are available across India and can be purchased from their website, Flipkart or Amazon.

**Job Brief**:
We are looking for Customer Service Representative to provide first class customer Service experience through front end customer engagement.

**Position
- Customer Service Representative**

**Location -Wadgaon Sheri,Pune**

**Experience-0-2 Years**

**Key Skills -Excellent Communication Skills,Coordination skills**

**Job Responsibilities-**
- Receiving inbound customer calls
- Scheduling Service appointments
- Answers incoming customer calls and greets customers warmly and assists with any customer issues or questions.
- Takes payment information and other required information such as addresses and phone numbers for customer checkout.
- Providing assistance with existing Service orders
- Maintains accurate customer records
- Provides highest level of customer service
- Weekly/monthly reporting
- Cultivating vendor relationships
- Other duties as assigned
- Must be familiar with manufacturer and extended warranty programs
- Must have strong communication and organizational skills
- Computer, data entry and clerical experience is preferred
- Must have good organizational skills

**Requirements-**
- Must have Excellent Communication Skill.
- Computer Knowledge is must.
- Must have excellent customer service skills.
- Data entry skills preferred.
- Must have good organizational skills.

—

**Thanks & Regards,

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