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Customer Service Executive

1 month ago

Ahmedabad Gujarat, India Stepin Solutions Full time

**About Stepin Solutions**:
Stepin Solutions is a market leader in Backend IT operations with a global presence, serving customers in 33+ countries and establishing partnerships in Israel and the USA. Established in 2011 with two team members, our organization has now grown to approximately 50 people. We invite you to join our dynamic and inspiring team with a shared mission to contribute to the continued growth of the organization.

**Job Summary**:
**Responsibilities**:

- Generating reports from various tools, consolidating data in MS Excel, and utilizing other relevant tools for analysis.
- Monitoring software performance and proactively issuing alerts in the event of malfunctions.
- and mobile-friendly interfaces.
- Generating backups and managing other relevant backend IT operations.
- Communicating clearly and precisely with customers, maintaining accurate and timely records in related databases.
- 24/7 monitoring and management of events affecting technology services and infrastructure.

**Required Qualifications**:
**Preferred Qualifications**:

- College or University degree in Computer Science or a related discipline.

**Requirements**:

- 3 to 4 years of experience in customer service, including troubleshooting technical issues and providing timely support.
- Ability to multitask, prioritize, and manage time effectively.
- Quick grasp and understanding of new tasks and concepts.
- Ability to troubleshoot customer problems, including DNS, Domain pointing, and Domain Tracking.
- Punctuality towards responsibilities.
- Ability to handle pressure in emergency situations patiently.
- Proficiency with online error monitoring tools.

**Skills**:

- Time management.
- Strong problem-solving skills.
- Quality focus.
- Positive attitude.
- Proactive incident handling.

**Rotational Shift Timing**:

- Day 1: Mon: 12:00 pm to 8:00 pm
- Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am
- Day 3: Wed: Day Off
- This rotational shift pattern will continue continuously

**Benefits**:

- Hybrid Work Mode
- Full-time employment.
- EPF/ESIC as per Govt. compliance guidelines.
- Yearly increments based on performance.

**Working days**:Rotational shifts

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person