Service Desk Tier 2

3 weeks ago

Bengaluru, India CGI Full time

JOB REQUIREMENTS
- Help Desk or PC related work experience
- Experience in Windows System, Retail, of the shelf Retail Applications, PoS based
- Successfully met all Level-2 EPOS Technician performance accountability objectives.
- Proven expertise and efficiency in support of Radiant and VeriFone POS systems.
- Strong understanding of store systems and operations environments.
- In-depth knowledge of Help Desk Functions, process and procedures and quality of service measurement.
- Excellent process flow modeling and documentation skills.
- Knowledge of problem tracking and other Help Desk tools.
- Good analytical and problem resolution skills, verbal and written communication skills, organizational and time management skills, customer service and interpersonal skills, and customer focus.

**Work Environment**: 24X7 operation, late night work.

**Location**: Bangalore
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
KEY RESPONSIBILITIES
- Receives and resolves dispatched problem tickets from Level-1 EPOS Technicians.
- Provides assistance/coaching to Level-1 EPOS Technicians when needed.
- Provides timely support to onsite technicians at store locations.
- Analyzes and attempts to resolve issues without further escalation.
- Properly updates the corresponding problem ticket and either escalates the ticket further, or updates the resolution information and resolving Tasks/Incidents within targeted SLAs.
- Performs root-cause analysis using detailed analysis of reported, persistent problems, and work closely with Retail Systems in order to proactively eliminate problems before they occur.
- Works with Retail Systems and other departments as directed, to support related projects and activities.
- Works with the Training Lead to identify, create, and test new knowledge resources with the intent to improve first call resolution at the EPOS Support level.

Required qualifications to be successful in this role

**Prerequisites**:
ITIL foundation certified.

**Preferred**:
Certification in Microsoft 365, desktop operating systems, Active Directory, and/or Computer networks.

  • Service Desk Tier 2

    4 days ago

    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 3 - 5 Yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0543 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Tier 2

    4 days ago

    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 7 - 10 yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0534 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Tier 2

    4 days ago

    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 7 - 10 yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0565 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Tier 2

    4 days ago

    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 7 - 10 yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0564 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Tier 2

    4 days ago

    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 7 - 10 yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0567 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Tier 2

    4 days ago

    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 7 - 10 yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0561 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Tier 2

    4 weeks ago

    Bengaluru, India CGI Full time

    **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 3+ yrs **Category**: IT Infrastructure **Main location**: Bangalore **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. **Responsibilities**: Help Desk or PC...

  • Service Desk Technician Tier 1

    1 week ago

    Bengaluru, India CGI Full time

    Position Description:• Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact.• Handle service requests, install/uninstall approved software and configurations.• Initiate service orders to technicians on site.• Actively work to...

  • Service Desk Tier 2

    1 week ago

    Bengaluru, Karnataka, India CGI Full time

    Company Profile: Job Title: Service Desk Engineer Position: Systems Engineer Experience: 7 - 10 yrs Category: IT Infrastructure Main location: Bangalore Position ID: J0823-0566 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

  • Service Desk Tier 2

    3 days ago

    Bengaluru, Karnataka, India CGI Full time

    Company Profile: Job Title: Service Desk Engineer Position: Associate Systems Engineer Experience: 5+ yrs Category: IT Infrastructure Main location: Bangalore Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. **Responsibilities**: Help Desk or PC...

  • Service Desk Technician Tier 1

    1 week ago

    Bengaluru, India CGI Full time

    Position Description: • Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact. • Handle service requests, install/uninstall approved software and configurations. • Initiate service orders to technicians on site. • Actively...

  • IT Service Desk Support

    4 weeks ago

    Bengaluru, Karnataka, India SSquad Global Full time

    Responsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...

  • Service Desk

    4 weeks ago

    Bengaluru, India Zones Full time

    As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and...

  • Service Desk Analyst

    4 weeks ago

    Bengaluru, India Wipro Full time

    Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

  • Service Desk Analyst

    3 weeks ago

    Bengaluru, India ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Manager

    2 weeks ago

    Bengaluru, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Help Desk Technician

    4 weeks ago

    Bengaluru, India TalentNeuron Full time

    TalentNeuron is a top-of-the-line HR analytics enterprise software-as-a-service product that utilizes a vast array of public data sets, including profiles, jobs, companies, universities, demographics, and skills. The product leverages cutting-edge cloud, big data, and open source technologies, frameworks, and toolsets. TalentNeuron stands as the world's...

  • Service Desk Analyst

    4 weeks ago

    Bengaluru, India ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Administrator - Service Desk

    4 weeks ago

    Bengaluru, India Microland Full time

    Additional details **Level** - P2**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - US**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...

  • Service Desk Specialist

    3 weeks ago

    Bengaluru, India Bahwan Cybertek Group Full time

    Service Desk/Desktop AdministratorWork Location:Chennai/BangaloreWork Mode:HybridWork Time :24*7 - rotationalDuties:Answerthe IT Service Desk voice line.Monitortickets/requests submitted to our Request Portal.Diagnoseand resolve software and hardware problems for BCT in a timely,customer-focused manner.Assistusers with installation, configuration, and...