Customer Service Associate
4 weeks ago
Anticipate customer needs by studying services, products, and proper customer processes and procedures
- Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence
- Record all customer and end-user calls in order to improve service and products provided by the company
- Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
- Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes
- Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹26,000.00 - ₹29,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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